Customer Service Apprenticeship Authentic Villa Holidays Ltd

Candidates will require good communication skills and have the ability to deliver excellent customer service to clients at all times. This will be a demanding and challenging job but also a fun and exciting one which could lead to a rewarding career.

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Closing date: 31 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Total hours per week: 30.00

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Nov 2017

  • Date posted

    01 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Being a customer service Assistant requires having the knowledge of how to deal with customers in a professional and well-mannered conduct. It requires knowing what to do when certain situations occur e.g. dissatisfied customers. The successful candidate will be working with in an organisation/ business delivering an immaculate service to the users of their service.

  • Deal directly with customers either by telephone, electronically or face to face.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Manage administration.
  • To have a good understanding of the Client’s market place and industry.
  • To be aware of and deliver excellence in quality, service and opportunity.
  • Data input, data extraction, photocopying, faxing, filing and typing duties as directed
  • To meet and greet visitors as required.
  • Throughout the training period the post holder will be expected to complete all educational and training as required.

Requirements and prospects

Desired skills

  • Attend college and complete assignments on time.
  • To attend team meetings and imputing ideas.
  • Stress management and control.
  • Initiative and time management.

Personal qualities

  • Support all staff and engage in a good staff team.
  • Leadership and organisation.
  • Being proactive and motivated.
  • Professionalism and teamwork.
  • Communication and listening.

Qualifications required

  • A-C GCSEs (or equivalent) in English, Maths, and ICT.
  • Competency in Microsoft Office Package. 

Future prospects

Permanent employment for right candidate upon successful completion of the apprenticeship.

About the employer

Renting villas and apartments for more than a decade, Authentic Villa Holidays introduces guests to authentic holiday experiences through our carefully selected holiday property portfolio. From the long sandy beaches of Portugal to the crystal clear waters of Turkey’s stunning coastline, our family villas and apartments offer the perfect setting for a holiday in the company of loved ones. If you just want a relaxing week, our Italy or Canary Islands villas and apartments with pools may be the best choice for you while the romantic seaside villas and apartments will take you out of the ordinary into a truly authentic ambience.


Authentic Villa Holidays Ltd



Clarendon Road


N22 6XJ

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Training provider

  • Level 2 BTEC NVQ Diploma in Customer Service
  • Level 2 Technical Certificate
  • Level 1 Functional Skills
  • Employee Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Manley Summers Training Recruitment Services


Edward Wright Nelson Owusu Osei 02074070015

Before you apply

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Closing date: 31 Oct 2017