Receptionist Apprentice Parkfield Surgery

An exciting opportunity to join a busy GP as a Receptionist Apprentice has arisen. Your duties will be to ensure an effective and efficient reception service is provided to patients, visitors and staff of the practice. Don't delay, apply today!

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Closing date: 08 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    30 hour week over 5 days, between the hours of 08.00 and 18.30. Occasional late night Monday and Tuesday until 19:30. Hours are on a rota basis and decided 4 weeks at a time.

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    16 Oct 2017

  • Date posted

    01 Sep 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

  • To provide a welcoming, friendly, polite reception service to all practice patients and visitors.
  • To book appointments for patients with all members of the clinical team.
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt delivery.
  • Ensure all correspondence, reports, results etc are scanned and/or filed promptly in the correct records, ensuring that all recent correspondence is available when patients are seen.
  • Ensure records are kept in good repair.
  • To send faxes and use the photocopier as requested.
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary medical cover.
  • Enter patient information on the computer as required.
  • Advise patients of the relevant charges for private (non NHS) services, accept payments and issue receipts for the same.
  • Book transport for patients as requested.
  • Updating patient’s records including change of name, address etc.
  • Locating and handing out prescriptions, letters and other communications left for clients, patients or relatives.
  • To undertake your designated area of responsibility within the GMS contract requirements.
  • To review requests for copies of medical information, ensuring they are responded to in a timely manner.
  • Ensure invoices are processed and payments chased if not received.
  • To maintain the confidentiality of all patient and practice information at all times.
  • To chaperone patients and/or health care professionals if requested.
  • To be aware of and keep up-to-date with all practice policies and procedures.
  • To have a flexible approach to work and provide cover for administration colleagues during sickness absence and annual leave as required.
  • To participate in an annual review of performance in accordance with the Practice’s appraisal procedure and agree a Personal Development Plan.
  • To undertake all duties in accordance with the Practice’s policies and procedures; these may be amended occasionally.

Requirements and prospects

Desired skills

  • You must have good communication skills, both verbal and written.
  • An excellent telephone manner and the ability to multi-task.
  • Excellent listening skills.
  • Good computer knowledge/literacy – standard keyboard skills.
  • Logical thinker – accuracy for filing etc.

Personal qualities

  • Friendly personality and smart appearance.
  • Ability to maintain confidentiality at all times.
  • Flexibility of hours available for work.
  • Team player.
  • Ability to work under pressure, prioritise, including maintaining a calm demeanour when dealing with conflict.

Qualifications required

  • Educated to GCSE level including English and Maths Grade C or equivalent.

Future prospects

Upon completion of the apprenticeship, this company will be looking to keep the apprentice on full time. There will also be the potential to progress onto higher level apprenticeships.

About the employer

At Parkfields Surgery in Alvaston the doctors and nurses take pride in offering the highest standard of patient-centred healthcare. We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, weight advice, childhood vaccinations and well-person check-ups.


Parkfield Surgery



London Road


DE24 8QJ

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Training provider

  • Full on-the-job training and support will be provided to enable the successful applicant to undertake the full range of duties required of the role.
  • In addition, training will also be provided towards the Apprenticeship in Business administration Level 3 through in-house delivery.

The Qualification consists of the following:

  • Business administration Level 3.
  • Technical certificate.
  • Employment Rights and Responsibilities.
  • Functional Skills in Literacy and Numeracy (if relevant).

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Babington Business College


Masood Mohammadi 01332 345450

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Closing date: 08 Oct 2017