Customer Support Apprentice Worthing College

We wish to recruit a Customer Support Apprentice to support the work of the Marketing and Events, Premises and Catering teams at Worthing College. This is a key customer service role supporting a wide range of activities, events and administration within a busy team.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Oct 2017

Apprenticeship summary

  • Weekly wage

    £149.85 - £260.85

    Wages explained

    The current National Minimum Wage rates are £4.05 an hour for 16 - 17 year olds, £5.60 an hour for 18 - 20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship(usually one day per week).

  • Working week

    Hours: 37 hours per week, full year. Working hours will be predominantly Monday to Friday, although some weekend and/or evening working may be required

    Total hours per week: 37.00

  • Apprenticeship duration

    1 years

  • Possible start date

    09 Oct 2017

  • Date posted

    31 Aug 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001303640

  • Positions

    1 available

The Customer Support Apprentice will be responsible for a range of duties including -

  • Assisting with the preparation of marketing materials for distribution or display.
  • Attending and supporting college events (sometimes in the evenings or at weekends).
  • Assisting with facilities’ hire and bookings including hospitality and logistics.
  • Greeting and providing excellent customer service to students, staff and visitors, responding to all enquiries.
  • Reception desk duties.
  • Dealing with telephone calls, emails, internal and external postal services.
  • Mailings and distribution of letters and memos
  • Photocopying and printing a range of documents.
  • Receiving deliveries to the college and assisting with distribution.
  • Filing and record keeping including updating electronic database records.
  • Processing cash and card payments.
  • Assisting with balancing cash registers with receipts.
  • Assisting with pricing goods for sale.
  • Assisting with stock control and stock ordering and processing payments, stocking shelves etc.
  • Assisting with receipt and storage of stock.
  • Assisting customers to find the products they are looking for.
  • Reporting discrepancies and problems/complaints to the Manager.
  • Ensuring standards of cleanliness and tidiness are maintained.
  • Being vigilant within college shops to ensure all shop sales are correctly paid for.
  • Ensuring fire exits and escape routes are kept free from obstruction and that all Health and Safety policies and procedures are adhered to.
  • Working effectively with the Marketing and Events Team and others to contribute to the team plan and culture of excellence and to ensure that the college offers an outstanding service to applicants, visitors, students, staff and others.
  • Participating fully in appropriate professional development, meetings and planning to meet the needs of the team and the college.
  • Attending staff meetings, briefings and team meetings and participating fully in discussions about work.
  • Assuming responsibilities commensurate with developing skill levels.
  • Deploying a range of new skills to become an excellent team member and a skilled, reliable individual.
  • Any other duties reasonably delegated by the Principal.

Requirements and prospects

Desired skills

  • A keen interest in marketing and working in a customer focused setting, within a real business.
  • An interest in and the ability to develop a wide range of office and administration skills to support a dynamic business.
  • Commitment to working within and learning about marketing, events, hospitality and the retail sectors.
  • The ability to work effectively and courteously with a wide range of people.

Personal qualities

  • Good interpersonal and communication skills.
  • Commitment to an excellent standard of personal presentation.
  • Excellent attention to detail and accuracy.

Qualifications required

GCSE (or equivalent) English, Maths and IT at grade C or above.

Please note that if you do not have an IT qualification you will have to study for Functional skills in IT during your apprenticeship.

Future prospects

This Apprenticeship will equip the successful applicant with a wide range of transferable skills and competencies, as well as a level 3 qualification. The qualifications and experience gained on this Apprenticeship will allow you to apply for further roles within this sector.

Things to consider

The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

Worthing College is a popular college with over 1600 students. Our mission to provide opportunity, achievement, success and progression is underpinned by our strong desire to become outstanding in the near future. We believe teaching and learning is the most important priority for all staff and students and the quality of teaching and learning and students’ achievements are the most important measures of college performance.

Employer

Worthing College

Address

1

Sanditon Way

Worthing

BN14 9FD

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Training provider

Training, assessment, induction and ‘on-the-job training’ will be provided by Worthing College and team members, as relevant.

  • Diploma in Business Administration
  • Functional Skills (If required)
  • ERR Employment Rights and Responsibilities
  • PLTS – Personal Learning and Thinking Skills

Apprenticeship framework

Business and Administration

Training provider

WORTHING COLLEGE

Applications for this apprenticeship are being processed by Worthing College

Contact

Oliver Suter 01903 275723


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Oct 2017