Apprentice Customer Service Advisor - Hyde Decidebloom Ltd

A family owned business that has evolved to become one of the UK's fastest growing and most successful car dealers, delivered through exceptional high-quality service and affordable prices.

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Closing date: 29 Sep 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday-Friday 8:30 to 5:30

    Total hours per week: 40.00

  • Apprenticeship duration

    52 weeks

  • Possible start date

    02 Oct 2017

  • Date posted

    30 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    4 available

Apprentice Customer Service Advisor - Hyde

Stoneacre it the fastest growing and most successful motor group in the UK. We are looking to recruit ambitious, smart and motivated individuals to begin their career and work in our friendly and fast paced Hyde dealership. With our great training and development programme, this is a fantastic opportunity for a successful career with plenty of opportunity to progress. This role is a key customer service position dealing with all aspects of customer service.

About the Role:

You will work and train as an Apprentice Customer Service Advisor, supporting the Aftersales/ Service team at our Hyde branch with customer service responsibilities, which include the following key duties:

  • Following up ‘Vehicle Health Check Reports’ with customers and booking customer vehicles in for ‘follow up’ work
  • Contacting customers who have purchased ‘Service Plans’ or ‘Stoneacre Guarantees’ and booking customers vehicles for MOT and Service
  • Following up manufacturer ‘Recalls’ with customers, booking customer vehicles in for ‘recall’ work
  • Provide consistent and high levels of customer service

This role is an apprenticeship and the successful individual will study NVQ Level 2 Customer Service. The role is 40 hours per week, Monday to Friday. PLEASE NOTE THIS IS AN APPRENTICESHIP WAGE FOR THE DURATION OF THE APPRENTICESHIP.

Requirements and prospects

Desired skills

About You:

  • Excellent communication skills and a confident telephone manner
  • Confident individual who can work independently
  • A passion for customer service, motivated with a flexible 'can do' approach

Personal qualities

  • Confident

Qualifications required

  • Minimum GCSE Maths and English grade C or above (or equivalent)

Future prospects

Looking for an ambitious and determined individual with a real passion for a career in Customer Service.

About the employer

An outstanding opportunity for anyone wanting a career in our Academy. With bespoke training to increase your knowledge, skills and ability. Supporting you to achieve your career goals. Our philosophy is to create CAREERS FOR LIFE.


Decidebloom Ltd


242 Market Street


SK14 1HD

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Training provider

  • NVQ L2 in Customer Service
  • Functional Skills (If required)
  • ERR Employment Rights and Responsibilities
  • PLTS – Personal Learning and Thinking Skills

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Stoneacre


Emma Westerman 01405744204

Before you apply

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Closing date: 29 Sep 2017