ICT Support Analyst Apprentice West yorkshire Fire and Rescue

An excellent opportunity for an individual who is methodical, organised and conscientious to develop their IT skills by working with the team to supply the first level support for staff and clients.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week


    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    09 Oct 2017

  • Date posted

    30 Aug 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

PURPOSE OF POST: Support of ICT Service Delivery and Development of Apprenticeship programme. To support Authority users in the use of ICT systems and services including technical support, user assistance and regular ongoing maintenance.
(Post based on Apprenticeship Standard for Infrastructure Technician)


  • Uphold and successfully deliver the ICT Service Level Agreement within the Authority
  • Delivery of positive ICT support activities in line with expected Customer Experience for the ICT Department, taking responsibility for ensuring consistent standards are maintained
  • Undertake initial analysis and maintenance of Authority ICT systems including: operating systems, applications, server side facilities such as exchange email, SharePoint and Internet/Email filtering systems
  • Undertake day to day network/systems management activities such as: hardware/software installations, updates, patches/fixes, antivirus & security systems and routine monitoring
  • Undertake project work to a pre-defined brief and produce documentation when required
  • Maintain accurate records of Authority ICT equipment in line with asset management and configuration management activities
  • Actively seek out and make the team aware of any areas for improvement
  • Assist in the production of detailed documentation to support ICT systems and service developments
  • Work across and assist with team duties in the ICT Department
  • Be involved with ICT related activities and tasks which support the delivery of the apprenticeship learning framework

Requirements and prospects

Desired skills

  • Basic technical knowledge of PC hardware and maintenance procedures including peripherals
  • Basic technical knowledge of Microsoft Windows products and operating systems
  • Basic knowledge and understanding of modern web development and database techniques.
  • User of desktop and client/server based application software
  • Ability to demonstrate skills in troubleshooting
  • Ability to demonstrate skills in analysing support requests in order to provide problem resolution and assistance
  • Ability to communicate effectively both verbally and in writing and make presentations to a wide range of audiences
  • Demonstrate an understanding of Health & Safety at work
  • Demonstrate an understanding of the importance of equality and diversity to WYFRS as an employer and service provider
  • To hold and maintain a current full valid car driving licence (Desirable)

Personal qualities

  • Ability to show initiative across a varied range of activities
  • Well organised with high level of commitment
  • Strong analytical and judgement skills
  • Ability to place importance on self and others in achieving high standards
  • Motivated to lead by example and demonstrate the values of the fire service
  • Has vision, energy and enthusiasm

Qualifications required

  • At Least 3 GCSE grades C or above in Maths and English or equivalent level 2 Literacy and Numeracy qualifications is essential.
  • At least 2 AS or A levels grade C or above (or equivalent) is essential
  • Acceptance is subject to college interview, initial assessment and taking a skill area test.

Future prospects

At the end of the apprenticeship, the successful candidate may be offered the opportunity to progress within the company with the potential to progress onto the Higher Level 4 apprenticeship.

Things to consider

In order to be shortlisted for the post you will need to demonstrate your ability to meet the requirements of the role by giving clear, concise examples of how you meet each of the following person specification criteria on your application form. On your application form please list or number the competency criteria against which you are providing evidence/examples.
You will only be shortlisted from the details in the application form if you meet all Essential criteria, i.e. items you must be able to do from day one to be able to perform the role. If a large number of applications are received, only those who also meet the Desirable criteria will be shortlisted, i.e. criteria you need to undertake the role, but which could be learnt during training.
There may be some criteria that are identified through ‘Selection Process’ only. You will only be assessed on these criteria during the selection process and not from your application form, this may involve tests, presentations, interview etc.

About the employer

West Yorkshire Fire and Rescue Authority is responsible for the county’s fire and rescue service, which serves a population of more than two million people spread over almost 800 square miles.

Fire cover is provided 24-hours a day, every day of the year.

All 999 calls are received by a central control room and appliances are then mobilised from 46 fire stations. Each front-line fire engine is equipped with state-of-the-art rescue equipment. There is also a fleet of specialist back-up appliances.

Firefighters are trained and ready to cope with a range of emergencies, not just fire. These include: road, rail or air crashes, flood, chemical spills and even terrorist attacks.


West yorkshire Fire and Rescue


Oakroyd Hall


BD11 2DY

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Training provider

Mode of delivery: in house and block release
Infrastructure Technician Level 3
An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.
Apprenticeship Themes
• Workflow management
• Performance optimisation
• IT security
• Data
• Remote infrastructure
• Connectivity
• Maintenance
• Basic computer architecture
• Maintaining networks
Contents of this apprenticeship
As part of this apprenticeship you will complete:
Vendor Units
• CCNA 1 (Introduction to Networks)
• CCNA 2 (Routing and Switching Essentials)
• Microsoft 20740 Installation, Storage, and Compute with Windows Server 2016
• Linux Essentials
• Microsoft 20698 Installing and Configuring Windows 10
• CompTIA Security + SY0-401
• Microsoft 10982 Supporting and Troubleshooting Windows 10

• Diploma Level 3 in IT and Telecoms Professionals
Functional skills (if Grade C is not achieved)
• Maths
• English

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider


Applications for this apprenticeship are being processed by Leeds City College


CRM Admin

Other information

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour (From April 2017. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.’

Employer's Application Instructions

Apply via the Link

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2017