Apprentice Medical Receptionist South Doc Services My Healthcare Ltd

Are you looking for an exciting career within the National Health Service? South Doc Services Ltd are looking to recruit 14 committed Apprentices with local GP Practices in Kings Norton, Balsall Heath, Highgate and Selly Oak.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Sep 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday to Friday 37.5 Hours Per Week

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    09 Oct 2017

  • Date posted

    30 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

South and City College in partnership with South Doc Services Limited and Local GP Partners currently have 14 vacancies with 14 GP surgeries across the South Birmingham area. We are looking for enthusiastic and committed workers to join our practices to support our day to day service to patients in our local communities:

  • Balsall Heath Medical Centre
  • Birmingham Heartlands Surgery
  • Cofton Surgery
  • Hawkeley Medical Practise
  • Highgate Medical Centre
  • Hollymoor Medical Centre
  • Riverbrook Medical Centre
  • Selly Park Surgery
  • Spark Medical Surgery
  • Wealey Park Surgery (Based at Grange Hill Surgery)
  • West Heath Medical Centre

What is the job?

The role of Medical Receptionist is to primarily support the practice in carrying out day to day administrative and reception duties as required. The post holder will also be expected to cover reception in the event of staff absence or annual leave, this includes covering early starts. The position is suitable for someone who wishes to demonstrate initiative and develop their own skills. The practice has two surgeries and the post holder will be expected to work at both surgeries.

Main Job Purpose

  • To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors.
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
  • Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team.
  • To facilitate effective communication between patients, members of the practice team and other healthcare professionals.

Specific Tasks Include

  • Daily management of prescription requests ensuring queries are passed to a GP.
  • Photo copying of medical records as requested and within the required timescales.
  • Providing assistance on the reception during busy times including answering the telephone, booking appointments and dealing with general enquiries.
  • Filing and locating patient records.
  • Dealing with mobile telephone e-mail notifications.
  • New patient registrations.
  • Assisting with registration workflow tasks in the absence of the Practice Administrator.

Training requirements will be monitored by yearly appraisal. Personal development will be encouraged and supported by the practice. It is the individual';s responsibility to remain up to date with recent developments.

Principal Duties and Responsibilities

Data Quality

  • To work within the clinical computer system to improve data quality, using the expertise of other data staff where appropriate.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of people';s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
  • Behaving in a manner which is welcoming to the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
  • Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others.
  • Attend practice team meetings as required (Note: these are held outside of the practice opening hours and attendance is mandatory. Time of in lieu or paid time will be given.


The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk.
  • Assess own performance and take accountability for own actions, either directly or under supervision.
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
  • Work effectively with individuals in other agencies to meet patients' needs.
  • Effectively manage own time, workload and resources.


The post-holder should recognise the importance of effective communication within the team and will:

  • Communicate effectively with other team members.
  • Communicate effectively with patients and carers.
  • Recognise people';s needs for alternative methods of communication and respond accordingly.

Most instruction and communication of activity will be via the practice manager or practice administrator. External communication will be with patients, Clinical Commissioning Groups and other NHS bodies, and other GP practices and service providers.


  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
  • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
  • Administration cover for absences and help with extra-ordinary workloads.
  • Be generally involved in the administration of a small business.

Recruitment Process

South and City College will be holding a screening and information session Week Commencing 28th August 2017. This session will be held at Hall Green Campus, Stratford Road, B28 8ES and will be part of your application process.

Successful applicants will then have a 1 to 1 interview with the respective GP Surgery of your choice, with the view to commence employment from September 2017.

Requirements and prospects

Desired skills

  • Good written and spoken English
  • Ability to exercise initiative when dealing within own area of competence.
  • Ability to prioritise and manage workload.
  • Basic keyboard skills

Personal qualities

Good communication skills and good attention to detail are essential for the role.

Qualifications required

GCSE A-D grade in English and Maths or equivalent.

Future prospects

Upon successful completion of the Apprenticeship program, you will be considered for full time, permanent employment. There will also be opportunities to take your career further through additional higher level training within the NHS.

About the employer

Birmingham CrossCity Clinical Commissioning Group has the fourth largest population of all clinical commissioning groups in England. We are clinically led and are responsible for commissioning health services for our patients and improving health across Birmingham.


South Doc Services My Healthcare Ltd


West Heath Medical Centre


West Heath Road


B31 3HB

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Training provider

  • NVQ Certificate in Business and Administration
  • Business and Administration Technical Certificate

Depending on your current qualifications, you may be required to complete the following:

  • Functional skills - Communications
  • Functional skills - Application of Number
  • Functional - Information Technology

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by South and City College Birmingham


Mohammed Rehman

Other information

The National Minimum Wage (NMW) rate for apprentices is �3.40 per hour. This applies to 16-18 year old apprentices and those aged over 19 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

Employer's Application Instructions

Apply via GetMyFirstJob - applications come through to the provider, are prescreened by a telephone interview.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Sep 2017