Customer Service Apprentice NCS Furnishings

As a Customer Service Administrator you will play a key role in delivering a first class customer service through verbal, written and digital communication to our customers and stores from our Head Office.

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Closing date: 10 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday-Friday, 9am-5pm

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    24 Oct 2017

  • Date posted

    30 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Your roles and responsibilities will include:

  • Answering phone calls
  • Resolving customer complaints which will involve investigating the reason behind the customer issue
  • Dealing with queries and complaints
  • Addressing customer issues/complaints
  • Keeping accurate records of discussions and correspondence with customers
  • Following and improving company’s procedures, policies and standards

Requirements and prospects

Desired skills

  • Very good telephone manner
  • Good communicator at all levels including the ability to negotiate
  • Very good organisational skills
  • Troubleshooting and multi-tasking skills

Personal qualities

  • Good knowledge of MS Office (Word, Excel, Outlook)
  • Accuracy, attention to details
  • Ability to work under pressure and meet deadlines

Qualifications required

GCSE Grade A-C or equivalent

Future prospects

Great progression opportunities within the company

About the employer

At NCF, we believe value is a key factor, but you should never find the need to compromise on quality and style within your home. This is why we offer a wide range of products to suit all budgets and styles. We are experts in all aspects of furniture and carpets. From dining, bedrooms and upholstery, with not only offering great prices, but the latest and best products in each category.


NCS Furnishings


Unit 2

College Auto Centre

Kingstanding Road


B44 8AA

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Training provider

  • Level 2 NVQ in Customer Service
  • Level 2 Technical Certificate
  • Level 1 Functional Skills
  • Employee Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)

Apprenticeship framework

Customer Service

Training provider

Nova Training

Applications for this apprenticeship are being processed by Nova Training Ltd


Kyle Flanagan 01902 716100

Before you apply

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Closing date: 10 Oct 2017