IT Support Apprentice Kettle Foods Ltd

This is a fantastic vacancy for one individual to further their skills in IT with an excellent local employer. A really great opportunity to learn more in depth knowledge about PC hardware and repairs.

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Closing date: 29 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday – Friday 9:00am – 5:00pm

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    30 Sep 2017

  • Date posted

    30 Aug 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

To become proficient in the necessary aspects of IT and Telecoms to provide customer-focused desktop support to business users.

To update the IT helpdesk software with relevant history and remedial details for each support case. To maintain relevant evidence for IT legal compliance.

Key attributes & accountabilities: 


  • Maintain shared database of support calls.
  • Provide user support for desktop and telecoms related issues.
  • Support the production of network and systems documentation.
  • Provide a professional, pro-active, service-orientated IT presence.
  • Liaise, where necessary, with suppliers and contractors to support the wider business.

Desktop Implementation:

  • Build and maintain PC’s to meet business needs.
  • Provide ongoing support of bespoke and off-the-shelf desktop applications to the wider business.

Backups, Resilience and Disaster Recovery:

  •  Aid in the maintenance of a thorough backup and restore strategy.

Please note:

  • Full training will be given.
  • Do not contact the employer as this will make your application unsuccessful, if you have any questions contact 3aaa Norwich.
  • This vacancy may close early if a suitable candidate is sought before the closing date.

Requirements and prospects

Desired skills

  • Computer literate with a minimum of 2 years’ experience with Microsoft Windows.
  • Passion for computing and IT.
  • Hardware and software knowledge and experience.
  • Good written and verbal communication skills.

Personal qualities

  • Good at problem solving.
  • Team player.
  • Professional attitude to work quality.
  • Personable, friendly, with a customer service-based approach to support duties.
  • Good communicator.

Qualifications required

  • A minimum of 5 GCSE’s C and above including Maths and English (or equivalents).

Future prospects

Potential permanent position for one individual and possible progression to level 4 if required and suitable for the applicant.

Things to consider

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour. This is the legal minimum pay per hour applying to 16-18-year-old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies. It is highly important that you do not contact the Employers directly – any attempt of this may invalidate candidate’s application. Should you have any queries regarding your Application or the job itself, please contact your 3aaa Training Academy.

About the employer

Kettle Foods Ltd. is an international manufacturer of potato chips, tortilla chips, and nut butters based in Salem, Oregon, United States, with a European and Middle East headquarters in Norwich, Norfolk, United Kingdom. As of 2006 we are the largest natural potato chip brand in the U.S. The company, founded in 1978 by Cameron Healy has been owned by Diamond Foods since 2010 We pride ourselves on being a well known and growing business but with its roots firmly based in the local community. Our team includes people from all sorts of backgrounds, all working towards the one goal of making great tasting chips. We have found that people tend to stay with us a long time. Our working environment is unpretentious and friendly and we try to provide plenty of opportunity for people to make the best of themselves.


Kettle Foods Ltd



Barnard Road, Bowthorpe Employment Area



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Training provider

  • Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy in Norwich for 30 days of training across five months featuring structured training.
  • The remainder of your training will be completed in the workplace with your Employer.
  • You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician.

The qualifications consist of:

  • Level 2 Functional Skills English and Maths (if applicable)
  • Knowledge Module 1 - Networking and Architecture   
  • Knowledge Module 2 - Mobile and Operating Systems   
  • Knowledge Module 3 - Cloud Services  
  • Knowledge Module 4 - Coding and Logic   
  • Knowledge Module 5 - Business Processes
  • One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)

Knowledge Modules are specified by the British Computer Society (BCS)

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider


Applications for this apprenticeship are being processed by Aspire Achieve Advance Limited


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Closing date: 29 Sep 2017