Apprentice Loan Adviser Match the Cash Limited

An exciting opportunity has arisen in Norwich to learn all aspects of the loan application and underwriting process. You will be speaking to customers on the phone who have already registered an interest in Guarantor My Loan. You talk the customer through the loan process whilst completing qualifying checks and various administrative duties.

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Closing date: 22 Oct 2017

Apprenticeship summary

  • Weekly wage

    £150.00

  • Working week

    Mon to Fri, 9.00am to 5.00pm

    Total hours per week: 37.50

  • Apprenticeship duration

    18 months

  • Possible start date

    30 Oct 2017

  • Date posted

    29 Aug 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001302961

  • Positions

    2 available

An exciting opportunity has arisen with Guarantor My Loan in Norwich to learn all aspects of the loan application and underwriting process. You will be speaking to customers on the phone who have already registered an interest in Guarantor My Loan. You talk the customer through the loan process whilst completing qualifying checks and various administrative duties as part of the process. 

Your role will involve the following:

  • Owning the process of our loan enquiries from application through to loan payout
  • Deal with all enquiries received online, via email, phone and social media
  • Collect and verify information provided by our customers and their guarantors, which will include income and expenditure, address and ID verification
  • To  challenge a customer if information isn’t accurate
  • To ensure our customers are kept well informed throughout all stages of the application process
  • Supporting our customers in achieving their personal loan requirements
  • Data input, processing all information onto bespoke CRM system
  • Complete eligibility checks including credit score

Who are we looking for?
As with all the employers out there we expect you to be a great communicator, have attention for detail, be target driven, customer focused, be professional at all times and have an engaging telephone manner - that's a given.

That extra factor........We don't just want average people, we want to attract the best people out there to help us grow our business even more. To treat our customers with the care, respect and consideration they deserve. We want you to grow as a person too and love what you do as much as we do.


Requirements and prospects

Desired skills

  • Good communication skills
  • Good customer service skills
  • Good standard of Mathematics

Personal qualities

  • Quick learner
  • Confident
  • Positive attitude
  • Reliable
  • Honest
  • Well presented
  • Motivated
  • Self-motivated
  • Hard working
  • Use of initiative
  • Problem solver

Qualifications required

  • GCSE (or equivalents) A*-C in Mathematics and English are essential 

Future prospects

A permanent position may be available for the right candidate following successful completion of the Apprenticeship. The business is looking for somebody who wants to develop and gain a full time position following their Apprenticeship.

About the employer

Our Guarantor Loan company (www.guarantormyloan.co.uk) was born in 2014. We have grown and developed into one of the innovative and popular loan lenders in the market today. Our ever growing team needs more fabulous people to join us in our vibrant city center office.

Employer

Match the Cash Limited

Address

4th Floor

Norwich

NR1 3NX

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Training provider

As well as on the job training you will complete a Financial Services Administration Level 3 apprenticeship standard. As part of this you will complete R01 with the CII. This apprenticeship may also include functional skills in English and Maths at level 1 and/or 2 depending on prior qualifications

You will work towards:

  • Financial Services Administration Level 3 Apprenticeship Standard
  • (R01) Financial services, regulation & ethics  via Chartered Insurance Institute (CII)

Functional Skills in English and Maths:

  • No functional skills to be completed if you have obtained a GCSE C and above or equivalent
  • Functional Skills level 2 will be completed, if you have obtained a GCSE D or E grade, functional skills level 1 or equivalent
  • Functional Skills level 1 will be completed, if you have not obtained any equivalent qualifications. Upon completing level 1 functional skills you will progress onto level 2

Apprenticeship standard

Financial Services > Financial Services Administrator

Training provider

Skills Edge

Applications for this apprenticeship are being processed by Skills Edge

Contact

Natasha Rudd 03333 583559 apply@skillsedge.co.uk


Before you apply

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Closing date: 22 Oct 2017