Customer Service Apprentice Language Empire Ltd

Language Empire are offering an exciting opportunity for an enthusiastic person to become part of their diverse team. Looking for a Customer Service Apprentice to work in our office completing all administrative duties.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Between 30 and 35 hours per week Mon-Fri

    Total hours per week: 35.00

  • Apprenticeship duration

    12 months

  • Possible start date

    30 Oct 2017

  • Date posted

    29 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    2 available

The role will include working with the Customer Service Department in a number of general office duties such as;

  • Answering client calls
  • Providing service and support to all clients
  • Ensuring Internal quality control measures are complied with
  • Manage customer email box
  • Dealing with complaints
  • Actively promote the company’s products and services
  • Ensuring client satisfaction

Requirements and prospects

Desired skills

  • Excellent people skills
  • Organised
  • Customer Orientated
  • Computer Literate

Personal qualities

  • Enthusiastic and motivated
  • Positive attitude
  • Smart appearance
  • Ability to work on own initiative
  • Good interpersonal skills & ability to work as part of a team
  • Ability to work in a fast paced environment
  • Friendly telephone manner

Qualifications required

  • GCSE Maths and English at grade C (4) or above (or equivalent)

Future prospects

Full training will be given in this challenging and varied role to ensure that the apprentice has the skills and expertise to become a permanent member of staff upon completion of the apprenticeship programme.

Things to consider

This apprenticeship will be delivered in partnership with Learning Skills Partnership. Your applications will be submitted and processed by the Learning Skills Partnership in conjunction with the employer. Learning Skills Partnership aims to improve skills, improve knowledge and develop the performance of individuals.

About the employer

Language Empire was established in 2001 with the aim to provide Interpreting and Translation Servicers to the public and private sector, nationwide. We provide Face-to-Face Interpreters in over 300 languages, including rare and exotic languages. We also provide Translators both from the UK and their country of origins and we provide a telephone interpreting service in over 150 languages for emergency and pre-booked situations. At present Language Empire has over 20,000 approved face to face Interpreters. We have over 10,000 approved Translators in the UK and around the globe.


Language Empire Ltd



Milkstone Road


OL11 1NA

You must have JavaScript enabled to view a map of the location

Training provider

Intermediate Apprenticeship in Customer Service.

This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated an assessor who will visit on site every 4-6 weeks and deliver all of the training to gain the qualification and provide the resources to complete work between visits.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Learning Skills Partnership


Jessica Bilbe 01482 338844

Employer's Application Instructions

Please apply for this Apprenticeship using the Get My First Job website. If you have any issues with applying please email or call 01482 338844.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 Oct 2017