Apprentice IT User Newcross Healthcare Solutions Limited

You will be responsible for providing administrative IT support to the companys computer network system across our branches around the UK and ensure 24-7 support to our mission critical business applications is maintained.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday 37.5 Hours Per Week

    Total hours per week: 37.50

  • Apprenticeship duration

    52 weeks

  • Possible start date

    06 Nov 2017

  • Date posted

    29 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Support the IT department with key duties as required -

  • Provide Help desk support - monitoring tickets raised & responding appropriately
  • Desktop support - PC's, Word, Excel, Printers, etc
  • Users admin - Set up new users & deactivate leavers
  • Professionally deal with phone calls to the IT department & direct as required
  • Documenting IT processes & keeping Help desk articles up to date
  • Ensure all office Internet connections are up and liaise with ISP's when down
  • Potential new software development projects

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Ability to listen and learn, follow and comprehend directions quickly
  • Decision making
  • Able to work on own
  • Excellent team player, naturally helpful
  • Attention to detail
  • High level organisation and prioritisation skills
  • Competent in MS Office / Databases
  • Interest in Information Computer Technology
  • A Level in Information Computer Technology/Computer Science is preferred

Personal qualities

  • Smart, professional approach to work
  • Excellent team player
  • Naturally helpful
  • Ability to multi-task effectively

Qualifications required

  • Maths and English GCSE grade C or above or equivalent
  • Minimum of 5 GCSEs or equivalent grade C or above

Future prospects

Once you have completed the 12 month apprenticeship, you may be offered a full time an position at Newcross Healthcare solutions.

Things to consider

The Apprenticeship National Minimum Wage (ANMW): From April 2017 the ANMW was set at £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

Newcross Healthcare Solutions is a privately owned and leading national employer of the most competent and compassionate healthcare professionals. Through our extensive network of local branches, we place nurses, home carers and support workers across all care settings, from hospital to home, for both private and public sector clients. Our growth is due to our commitment to deliver person centred care, our passion for success, our commitment to quality, our innovative and market-leading IT innovations and our fantastic team.


Newcross Healthcare Solutions Limited



Berry Pomeroy



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Training provider

  • Intermediate Apprenticeship in Business and Administration Level 2
  • Functional Skills
  • Employment Rights and Responsibilities

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by GP STRATEGIES TRAINING LIMITED


James Leighton

Employer's Application Instructions

Apply via GetMyFirstJob - applications come through to the provider, are prescreened by a telephone interview.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Oct 2017