IT Support Apprentice PHASE C.R.S. LIMITED

Are you looking to kick-start your career in the IT industry? Baltic Training Services and Phase CRS Limited are delighted to be recruiting for an Apprentice IT Technician to join their team based in Ossett, Wakefield.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2017

Apprenticeship summary

  • Weekly wage

    £131.25

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday - Friday

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    03 Oct 2017

  • Date posted

    29 Aug 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001302770

  • Positions

    1 available

Established in 1985, Phase CRS Limited is one of the UK’s leading IT support and services providers, delivering cost effective and innovative IT solutions to businesses across the country.
As part of their success they invest heavily in training and development because they understand that great people are key to their success, and the Apprentice scheme is a true testament to this.
 
Due to their continued success and growth they now have an exciting opportunity for an apprentice to join their dynamic, highly skilled and motivated team.
 
About Apprenticeships
A wise man once said, “The bigger the challenge, the bigger the opportunity to grow” Apprenticeships are built around this principle. Apprenticeships are not an easy way out, they are a commitment and a journey on which you will learn to overcome challenges and breakdown barriers.
 
With the help of employers, an apprenticeship offers a structured and practical approach to learning. You will train in way that supports you, while you develop the skills you need to be successful in the fastest growing sector in the UK. If you’re looking to revolutionise the way you learn, you are looking for an apprenticeship.

Duties
You will be working alongside existing staff and be mentored and trained to carry out the following duties:

  • 1st line support help desk technician, raising and allocating problem tickets for Concorde clients on any IT related issue using our online systems.
  • Answering Service Desk calls in an efficient and courteous manner helping, where possible, to resolve simple issues during the call.
  • Escalating tickets internally to other team members, as appropriate.
  • Identify and isolate technical issues and initiate action as appropriate.
  • Consult with technical colleagues to resolve complex IT problems and issues.
  • Deal with technical problems accordingly and promptly, fixing issues where possible remotely.

Requirements and prospects

Desired skills

  • Hardworking
  • Willing to listen and learn
  • Good computer skills and experience

Personal qualities

  • Use own initiative to identify work and problems
  • Maintain a professional attitude and image at all times

Qualifications required

5 GCSE's A-C grades, including Math's and English.

Future prospects

The future is bright Upon completion of the 12 month programme, there are real progression opportunities available. Along with your employer, you may decide to progress onto our level 4 programme and take your training even further.

About the employer

Established in 1985, Phase CRS Limited is one of the UK’s leading IT support and services providers, delivering cost effective and innovative IT solutions to businesses across the country. As part of their success they invest heavily in training and development because they understand that great people are key to their success, and the Apprentice scheme is a true testament to this.

Employer

PHASE C.R.S. LIMITED

Address

Concorde House

Wakefield Road

Ossett

WF5 9JS

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Training provider

  • Level 3 Advanced Apprenticeship in ICT
  • Level 3 Advanced Diploma in ICT Systems and Principles
  • Networking Fundamentals
  • Mobility and Device Fundamentals
  • ITIL Foundation
  • Cloud Fundamentals
  • Coding and Logic
  • Level 2 Functional Skills (Literacy, Numeracy and ICT)

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider

BALTIC TRAINING SERVICES LIMITED

Applications for this apprenticeship are being processed by Baltic Training Services Limited

Contact

Michael Walkington 01325 731053 michael.walkington@baltictraining.com


Employer's Application Instructions

Please apply using the link provided


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2017