Customer Service Apprenticeship Bridge End Motors Ltd

An excellent opportunity has become available for the right candidate to join the team as Customer Service apprentice. The successful candidate will gain valuable on the job experience, as well as developing their front line skills in sales, customer service and administration.

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Closing date: 26 Sep 2017

Apprenticeship summary

  • Weekly wage

    £140.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Shifts Between 8.30am – 6pm, Monday – Friday 8.30am – 5pm, Saturday 10am – 4pm, Sunday

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    02 Oct 2017

  • Date posted

    30 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001302745

  • Positions

    1 available

Duties will include:

  • Dealing with customers both face to face and over the telephone
  • Involved in the process of negotiating with customers
  • Responsible for preparing a paperwork checklist for customers collecting their new purchases
  • Assisting with test drives
  • Responsible for updating company website
  • Taking and uploading of photographs
  • Organising finance and calculating payments
  • Supporting colleagues on day to day running of business

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Excellent numerical and IT skills
  • Experience with Word and Excel

Personal qualities

  • Enthusiasm to work in Customer Service with an outgoing, friendly and confident personality
  • Responsible and professional attitude
  • Be customer focussed and professional at all times with the ability to interact with customers
  • Self-motivated and proactive with excellent punctuality and timekeeping

Qualifications required

  • Maths, IT and English grade C (or equivalent) or above
  • Must hold a full drivers licence as they will be required to move cars on the forecourt
  • Must be willing to work towards an additional financial qualification

Future prospects

For the right candidate, there may be the opportunity for career development within the organisation should a vacancy be available.

About the employer

Bridge End Motors was established in 1953 and has a sales team with over 80 years’ experience. It is an established family run business, based in Chester-Le-Street, who prides themselves on professional attitude and service to all past and present customers.

Employer

Bridge End Motors Ltd

Address

Hopgarth

Chester Le Street

DH3 3RF

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Training provider

  • You will work towards a Level 2 NVQ Diploma in Customer Service with Gateshead College.  
  • Functional skills if required

Apprenticeship framework

Customer Service

Training provider

GATESHEAD COLLEGE

Applications for this apprenticeship are being processed by Gateshead College

Contact

Emily Keeling emily.keeling@gateshead.ac.uk


Before you apply

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Closing date: 26 Sep 2017