Customer Service Advisor Apprentice Big City Print Ltd

Do you have excellent customer service skills? Then this reputable label manufacture is waiting for you! You will be supporting the sales office and dealing with customers and suppliers to ensure all orders leave the premises within a set deadline. Our sales office is a busy and friendly environment.

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Closing date: 12 Nov 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Mon-Fri 9am-5pm

    Total hours per week: 37.00

  • Apprenticeship duration

    12 months

  • Possible start date

    20 Nov 2017

  • Date posted

    29 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

The job role will be a general role which will differ from day to day depending on customer enquiries. Listed below are the main duties that will need to be carried out on a daily/weekly basis.

  • Post
  • Filing
  • Stocking the store room
  • Dealing with customers on the phone and via email
  • Dealing with suppliers over the phone and via email
  • Despatching orders so dealing with different couriers depending on if you are sending a parcel or pallets
  • Printing off box end labels
  • Checking order status with factory
  • Any other duties the office staff may need you for support

Requirements and prospects

Desired skills

  • Confident when speaking to people over the telephone and face to face
  • Competent in using Microsoft Packages
  • Good organisational skills
  • To be able to prioritise workloads
  • Good written communication skills

Personal qualities

  • Loyal
  • Committed
  • Hard working
  • Enthusiastic
  • Team player
  • Good time keeping
  • Willingness to learn new skills either through external training or on the job

Qualifications required

  • Good GCSE Grades (or equivalent qualifications) - experience in dealing with customers more beneficial.

Future prospects

Key Account Sales Staff.

Things to consider

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour from 1st April 2017. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies. The wage for Apprentices applies to both time spent on the job plus time spent training.

About the employer

Big City Print is a high quality flexographic printers based in Nottingham, manufacturing both plain and printed labels. We have over 50 years of combined experience in the printing industry.


Big City Print Ltd


Salop Street



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Training provider

Full on-the-job training and support will be provided to enable the successful applicant to undertake the full range of duties required of the role.

In addition, training will also be provided towards the Apprenticeship in Customer Service Level 2 through in house delivery.

The Customer Service Level 2 consists of the following:

  • Level 2 NVQ in Customer Service
  • Technical Certificate
  • Employment Rights and Responsibilities (ERR)
  • Functional Skills in Literacy and Numeracy

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Babington Business College


Gail Cork 01332 345450

Before you apply

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Closing date: 12 Nov 2017