Technical Support Apprentice GRANDCARE SYSTEMS LIMITED

Grandcare are looking for an enthusiastic individual looking to join a fast growing organisation that really does make a positive difference to people’s lives. Grandcare are a small company which uses technology to make big improvements to people’s independence and quality of life.

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Closing date: 05 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday 9-5pm, 30 minutes lunch

    Total hours per week: 37.50

  • Apprenticeship duration

    18 months

  • Possible start date

    07 Oct 2017

  • Date posted

    29 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    2 available

We are a small company which uses technology to make big improvements to people’s independence and quality of life. We have a range of products that includes video communication, telehealth and smart building technology.

Join us and you will get to earn and learn, while working for a fast growing organisation that really does make a positive difference to people’s lives.

  • Join the technical team – you will be trained to setup and configure our customer systems. This involves remote configuration and support using our web portal, so patience and a good phone manner are essential
  • Once fully trained, the role could involve installation and training so a driving license is useful but not absolutely necessary
  • Help with department administration and logistics – updating with the CRM system
  • Provide helpdesk support to internal users
  • Occasional involvement in testing new products and services

Requirements and prospects

Desired skills

  • Numerate (adept at Excel) with good English Skills (can use MS Word / PowerPoint)
  • Puzzle / problem solver
  • Good attention to detail and able to follow processes with accuracy
  • Pleasant phone manner (customer support is an element of this role)
  • Good working knowledge of basic IT principles and concepts. Backup/restore, updates, drivers, adding devices etc.

Personal qualities

  • Well presented with a smart and positive attitude
  • Excellent communication skills
  • Represents the Company in a professional manner at all times
  • Enthusiasm for using technology to solve problems
  • Initiative and will be able to work well in a team
  • Organisational skills and a natural aptitude for technical problem solving
  • A keen interest in Information Technology

Qualifications required

  • Maths and English grades A-C GSCE or equivalent achieved.

Future prospects

We offer courses from level 2 right through to Management qualifications at Level 7, supporting candidates through their professional development.

Things to consider

Please note - should this position receive a large amount of applications the job advert will close early. We advise that you apply for this position early to avoid disappointment. As part of our apprenticeship recruitment process, you will be required to attend a Numeracy, Literacy and Interview Assessment at our FutureSkills Dakota Avenue, South Langworthy Road, Salford M50 2PU. Should you be successful at this stage, we will then submit your application to the employer for further consideration. Important Other Information: Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour. This is the legal minimum pay per hour applying to 16 -18 year old apprentices and those aged 18 and over in the first year of their apprenticeship. For apprentices 18 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies. The Wage for Apprentices applies to both time spent on the job plus time spent training. More info is available at

About the employer

Grandcare is a comprehensive care solution designed to reduce health and social care costs and improve outcomes. GrandCare Systems is a caregiving tool designed to drive efficiencies, improve outcomes and reduce care costs. It does so by enabling designated family members, caregivers, health and social care professionals to remotely care for an individual in their own home, regardless of where the caregiver currently is.




Unit 18

Altrincham Business Park, Edward Court


WA14 5GL

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Training provider

Training will be provided in order to achieve a Level 2 qualification in IT Applications.  The majority of your training will be in the workplace, where you will be visited by an assessor every 4-6 weeks.  However, you may also be required to attend Salford City College for additional Functional Skills classes.

Apprenticeship framework

IT Application Specialist

Training provider


Applications for this apprenticeship are being processed by Salford City College


Stacey Reid 01616315877

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Closing date: 05 Oct 2017