HR Payroll Apprentice Nga Human Resources

To provide an effective and efficient service to customers, ensuring the accurate and timely payment of their employees’ salaries. Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday - 37.5 hours per week, shifts TBC.

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    02 Nov 2017

  • Date posted

    29 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    8 available

Administer HR/Payroll/PeopleChecking:

  • Ensures data is received in the right format and in time to complete checks / payrolls/ changes to agreed deadlines.
  • Prioritises and actions daily tasks to be accomplished to meet SLA.
  • Completes and owns processing activity for allocated customers and tasks.
  • Liaises with other areas of the business to meet and enhance service delivery.
  • Reviews and updates where necessary customer procedures and processes, and NGA documentation.

Provide Customer Service:

  • Receives and records customer enquiries and provides basic information in response to customer requests.  Escalates to Line Manager where appropriate.
  • Responds to requests and queries from statutory bodies in such a way as to maintain effective working relationships.
  • Develops and maintains a good working knowledge of NGA’s products and services.
  • Develops and maintains effective relationships with internal/external customers and suppliers.
  • Considers and escalates any new ideas which add value to the customer.

Customer Liaison:

  • Actions any changes to customer specific Terms and Conditions to ensure accurate payments are made.
  • Records customer issues and complaints to instigate corrective action.
  • Reviews regular payrolls currently in production to ensure Best Practice processes are adhered to.
  • Understands the customer SLA.

Requirements and prospects

Desired skills

  • Basic numeracy skills
  • Good standard of communication (by telephone, face to face and written contact)
  • PC literacy – Word and Excel (basic level) and Outlook

Personal qualities

  • High attention to detail
  • Takes personal responsibility for delivering results
  • Team Player

Qualifications required


Future prospects

Successful candidate will be provided with the opportunity to complete a fully certified Intermediate Apprenticeship in Customer Services.

Things to consider

If you are successful in the telephone screening you will be required to attend an onsite assessment with NGA Human Resources in conjunction with Hawk Training, this will be held on 12th September. The intended start date for this post is 1st October 2017, whereby pre-employment checks will be carried out.

About the employer

We enable our clients to become better employers by designing, deploying, maintaining and operating HR as a service. Our HR business process services cover workforce management, time and attendance, local and global payroll, talent administration, and people analytics. NGA Human Resources has been a leading provider of HR solutions for over 40 years. We are recognized as a driver of innovation in HR by leading market observers. Our 8,000 staff in 35 countries administer and reward 8 million employees in over 100 countries. We have strategic alliances with HCM technology leaders including SAP, SuccessFactors, Workday and Oracle. What sets us apart is The NGA Advantage. It is a unique combination of deep HR experience and insight, advanced technology platforms and applications, and a global portfolio of flexible service delivery options.


Nga Human Resources


239 Thorpe Road



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Training provider

Successful candidate will be provided with the opportunity to complete a fully certified Apprenticeship in customer Service Practitioner, which will cover the following framework:

  • Customer Service Practitioner Standard Level 2
  • Knowledge Component
  • Level 1 Functional Skills (where applicable)

This Apprenticeship is funded for the duration of:13 months.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by Hawk Training Group


Natalie Henderson

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Oct 2017