Customer Service Administration Apprentice - 12689 Phillips & Cohen Associates (Uk) Ltd

Are you friendly and outgoing and enjoy being organised and efficient? This is an exciting opportunity to join the world’s market leader in the highly specialised area of probate debt recovery industry. They are looking for a Customer Service Administration Apprentice to be a part of the Elite in the Finance Collections Industry.

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Closing date: 30 Nov 2017

Apprenticeship summary

  • Annual wage


  • Working week

    Working Pattern – 37.5 hours per week based on a shift rota Monday – Thursday (Alternating 8am-4pm and 12pm-8pm) Friday (Alternating 8am-3.30pm and 10am-5.30pm) Saturday (9am-1pm – working one in four Saturdays)

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    04 Dec 2017

  • Date posted

    25 Aug 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Key responsibilities of the role will include:

  • Deal with email queries from clients, booking meeting rooms and ordering consumables.
  • Process inbound and outbound correspondence including scanning and attaching documents, ensuring an excellent level of service is consistently delivered, whilst ensuring service levels and key goals are achieved.
  • Accurate input of data and encryption of files.
  • Documenting accounts thoroughly with clarity and transparency.
  • Carry out a range of administrative tasks to support operations as well as other departments.
  • Complying with government legislation and guidelines laid down by the FCA/CSA//DBSG/ICO as well as working within strict company guidelines and that of their clients.
  • Input, development and improvement of current and new operational processes.

Requirements and prospects

Desired skills

Qualities/essential requirements:

  • Excellent communication – both written and verbal
  • Good IT skills
  • Ability to establish good working relationships
  • To work well under pressure and to be able to work with people from a variety of backgrounds
  • They are looking to fill this post with someone who enjoys meeting people and working in a team in a fast-moving Financial Services environment
  • Able to plan and priorities your workload
  • Work accurately, with attention to detail
  • Good communication and IT skills
  • Call Centre or receptionist experience is not essential

Personal qualities

Someone with an enthusiastic and professional attitude and a commitment to learning new skills.

Qualifications required

Minimum 5 GCSEs (or equivalent) at grade C or above.

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Things to consider

Benefits Career progression and possible salary increases. What's in it for you? • Full training and support by our friendly team • Luxurious office environment in a superb location • 31 days holidays per year including 8 bank holidays • Reserved secure car parking spaces available • Comprehensive benefits and discounts package • Healthcare Scheme • Company pension plan • Life Assurance • Cycle2work scheme Important information: QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.

About the employer

Employer Description This is a leading financial recovery company, which through a compliant and compassionate approach, aims to provide best in class service to customers and clients. This company is a great place to work, recognised by Investors in People as Gold standard. This company is growing and there are many opportunities for training, development and career progression. They have recently been awarded the highly prestigious Investors in People GOLD / Champion status and Health & Wellbeing Good Practice Award.


Phillips & Cohen Associates (Uk) Ltd



Exchange Quay


M5 3EF

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Training provider

Level 3 Business and Administration

Approximately 3% of training takes place in the QA learning centre classroom. 17% is done in the workplace, through workplace units, face-to-face meetings with your QA Assessor, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by QA Limited


0345 074 7825

Before you apply

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Closing date: 30 Nov 2017