IT Apprentice - 12548 COMPLETE I.T. LIMITED

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Closing date: today

Apprenticeship summary

  • Annual wage


  • Working week

    Monday-Friday, 37.5 hours per week. Shifts TBC.

    Total hours per week: 37.50

  • Apprenticeship duration

    14 months

  • Possible start date

    25 Oct 2017

  • Date posted

    25 Aug 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Main role/responsibilities:

  • Fielding support calls and user requests
  • Resolving 1st and 2nd line user calls
  • Support users in the use of computer equipment by providing necessary training and advice
  • Changing backup tapes
  • Ensuring the antivirus is updated
  • Performing daily checks as set out by the business
  • Assessing the suitability of new technology
  • Managing third party relationships
  • To perform such other duties that may occur from time to time as instructed and agreed by your Line Manager

Requirements and prospects

Desired skills

Qualities/essential requirements:

  • Previous experience in a customer facing role
  • Experience communicating with clients
  • Able to work to tight deadlines
  • Ability to manage time, prioritise tasks and work under pressure
  • Able to work with minimal supervision
  • Excellent interpersonal and communication skills
  • Proactive, motivated approach to customer service
  • Keen attention to detail
  • Logical, structured approach to solving problems
  • Ability to adapt and learn new skills
  • Articulate
  • Practical approach
  • Professional demeanour
  • Results orientated
  • Commitment to delivering excellent customer service
  • Team player
  • Proactive
  • Flexible

Knowledge of the following technologies is advantageous:

  • Windows 7 and 8
  • Server 2011 and 2013
  • Microsoft Exchange
  • Backup Software
  • Networking knowledge

Personal qualities

An enthusiastic and professional attitude and commitment to learning new skills.

Qualifications required

Someone with ideally 3 GCSE grades (C or above) or equivalent, including Maths and English.

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programmes offer ongoing development tracks.

Things to consider

Benefits • Private healthcare schemes • Auto-enrolment pension scheme • Employee referral schemes • Eyecare vouchers • Childcare vouchers • Employee care programme • Exclusive discount website • Long service awards • Cycle to work scheme • Team nights out Important Information “QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

About the employer

Employer Description Our client is a leading UK charity operating in the London area. As such, you may be expected to carry out your activities across a number of sites as directed by the employer.





Wandsworth Road



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Training provider

IT Systems and Networking

Programme duration:

  • Level 3 and Level 4 total: 31-39 months
  • Part 1 – Level 3 apprenticeship: 13-15 months
  • Part 2 – Level 4 apprenticeship: 18-24 months

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship standard

Digital Industries > IT Technical Salesperson

Training provider


Applications for this apprenticeship are being processed by QA Limited



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Closing date: today