Apprentice Office and Sales Administrator Group Gear Limited

Completing day-to-day office administration activities such as word processing, letter (email) writing, dealing with telephone and email enquiries, maintaining file systems and scanning, customer service, use of Microsoft office programmes. Supporting the sales team as required.

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Closing date: 29 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    36.25 hours per week Monday to Friday 9.00am - 5.15pm

    Total hours per week: 36.25

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Nov 2017

  • Date posted

    25 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Offer assistance to management and sales team in day to day office activities. Ensuring high levels of customer service and undertaking duties as required, in order to satisfy customer demands. Initially learning to understand the current practices, procedures and policies of the company.

Duties to include but not restricted to:

  • Dealing with telephone enquiries
  • Word processing  ( including email) for internal staff and external customers
  • Maintaining current file systems and scanning
  • Data inputting and general admin related duties
  • Competent use of IT systems
  • Product training provided, supporting sales team as required

Requirements and prospects

Desired skills

  • General competence in using computers for data inputting and an ability to construct emails and letters
  • Organisation ability and attention to detail
  • Professional and courteous telephone manner
  • Confidence with customers - some customer service experience preferable, however training will be provided

Personal qualities

Attitude is crucial for this role, with candidates expected to be:

  • Self- motivated
  • Able to use initiative
  • Committed
  • Flexible
  • Reliable
  • Punctual
  • Individuals will be given training in order to carry out the role with confidence; however an aptitude for learning and a professional, mature attitude is vital

Qualifications required

4 GCSE qualifications including Grades A*-D in English & Maths (or equivalent).

Future prospects

This initial role has scope and potential for more responsibility and duties as suited. Progression into a permanent role for the right candidate, after the apprenticeship finishes.

Things to consider

As part of this apprenticeship, you will be required to travel to both the employer location (Halesowen) and also attend college (Hagley Road Stourbridge). Please ensure that you have researched your travel arrangements and are happy with the time it will take and distance required to travel, before you apply for this vacancy. The role itself will primarily be office admin support however there is a requirement for all staff to offer flexibility in their roles and undertake additional duties as needed, in order to meet the demands of our customers. From April 2017 the National Minimum Wage for apprentices is £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

Well established global sourcing company supplying PC cabling & accessories to various industries.


Group Gear Limited


Antler Buildings Unit 1 3

Bromsgrove Road


B63 3HJ

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Training provider

  • A competence based qualification e.g. NVQ/QCF
  • A knowledge based qualification e.g. Technical Certificate
  • Functional Skills (if required) – English and Maths
  • Employer Rights & Responsibilities
  • Personal Learning & Thinking Skills

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Birmingham Metropolitan College


Claire Harper 01384 399848

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Closing date: 29 Oct 2017