Customer Service Apprentice EMPIRE GROUP LTD

Language Empire are offering an exciting opportunity for an enthusiastic person to become part of their diverse team. Looking for a Customer Service Apprentice to work in our office completing all administrative duties. This is a fantastic opportunity for an individual looking to gain a successful career within the Customer Service industry.

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Closing date: 25 Sep 2017

Apprenticeship summary

  • Weekly wage

    £115.50 - £134.75

  • Working week

    Between 30 and 35 hours per Week Mon-Fri

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    28 Sep 2017

  • Date posted

    25 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    5 available

The role will include working with the Customer Service Department in a number of general office duties such as;

  • Answering client calls
  • Providing service and support to all clients
  • Ensuring Internal quality control measures are complied with
  • Manage customer email box
  • Dealing with complaints
  • Actively promote the company’s products and services
  • Ensuring client satisfaction

Requirements and prospects

Desired skills

  • Basic computer skills (Microsoft Office or equivalent)

Personal qualities

  • Enthusiastic and motivated
  • Good communication skills (both verbal and written)
  • Positive attitude
  • Excellent organisational skills
  • Smart appearance
  • Ability to work on own initiative
  • Good interpersonal skills & ability to work as part of a team
  • Ability to work in a fast paced environment
  • Friendly telephone manner

Qualifications required

  • Numeracy and literacy Level 2


Future prospects

Permanent position

Things to consider

Please provide as much detail as you can when answering all questions. Also, the salary is £3.85 per hour (this will be reviewed after 6 months dependent on performance and attendance).

About the employer

Language Empire was established in 2001 with the aim to provide Interpreting and Translation Servicers to the public and private sector, nationwide. They are the fastest growing and one of the most successful multi lingual interpreter providers in the UK for the NHS and the police force. They provide Face-to-Face Interpreters in over 300 languages, including rare and exotic languages. They also provide Translators both from the UK and their country of origins and they provide a telephone interpreting service in over 150 languages for emergency and pre-booked situations. At present Language Empire has over 20,000 approved face to face Interpreters. We have over 10,000 approved Translators in the UK and around the globe.




Mitchell Hey Place

College Road


OL12 6AE

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Training provider

Customer Service Level 2

Apprenticeship framework

Customer Service

Training provider

The Intraining Group Limited

Applications for this apprenticeship are being processed by The Intraining Group


Shamima Rahman 0330 123 3220

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Closing date: 25 Sep 2017