IT Technician Support Apprentice Total IT Services

Are you a technology enthusiast who is passionate about carrying IT repairs at home and figuring out how computers work? If you have drive and are keen to start your IT career this could be the role for you. The role will involve all aspects of IT Technician duties for an IT company.

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Closing date: 09 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday – Friday 8:30am – 5:00pm

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    12 Oct 2017

  • Date posted

    24 Aug 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Working for a small, friendly and professional IT company neat Lichfield, the role include:


  • Handling incoming calls from customers who have an IT related query
  • Helping fix computer problems over the telephone
  • Logging all calls on the computer system
  • Going out with an experienced IT Technician to customer’s sites to repair computer problems
  • 1st Line helpdesk support to customers with an IT related issue
  • Providing an excellent standard of customer service
  • Using the computer to send emails to customers
  • General associated office administration duties
  • Working in a busy, friendly office as part of a team


Requirements and prospects

Desired skills

Excellent telephone manner, computer literate, customer service.

Personal qualities

Proven keen interest in IT/hardware, motivated, able to work in a busy environment, positive, a team player, able to use own initiative, committed to learning.

Qualifications required

A minimum of 5 GCSE’s C and above Including Maths and English (or equivalents)

Future prospects

To progress to level 4 or become a permanent part of the team.

Things to consider

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour. This is the legal minimum pay per hour applying to 16-18-year-old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies. It is highly important that you do not contact the Employers directly – any attempt of this may invalidate candidate’s application. Should you have any queries regarding your Application or the job itself, please contact your 3aaa Training Academy.

About the employer

We have many years of Business IT Support experience supporting Microsoft Computers and Server Operating systems inc Microsoft Windows Small Business Server 2000,2003 and 2008, Microsoft Server standard inc Exchange server as well as Router and VPN Network installations we can help with worm and virus removal, PAT Testing, Data cabling and Data recovery as well as all the day to day niggles associated with a PC or Server that requires repair, maintenance, updating, upgrading or replacing. We are a reliable and very friendly Lichfield based company that takes great pride in looking after all of our clients, we offer businesses in Staffordshire corporate grade IT services with great local service and at a competitive price.


Total IT Services


Elmhurst Business Park

Park Lane


WS13 8EX

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Training provider

Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy in Birmingham for 30 days of training across five months featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician. The qualifications consist of:

  • Level 2 Functional Skills English and Maths (if applicable)
  • Knowledge Module 1 - Networking and Architecture   
  • Knowledge Module 2 - Mobile and Operating Systems   
  • Knowledge Module 3 - Cloud Services  
  • Knowledge Module 4 - Coding and Logic   
  • Knowledge Module 5 - Business Processes
  • One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)

Knowledge Modules are specified by the British Computer Society (BCS)


Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider


Applications for this apprenticeship are being processed by ASPIRE ACHIEVE ADVANCE LIMITED


Before you apply

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Closing date: 09 Oct 2017