Apprentice Reception Administrator The Lambourn Surgery

Opportunity to gain experience and achieve a level 2 diploma in business administration. This is a varied role within a busy, evolving medical practise. The friendly team at Lambourn Surgery are looking for a positive person to support the best patient outcomes in a professional manner. You must have great communication skills and be eager to learn

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Closing date: 25 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday, between the hours of 7.45am and 6.30pm (30 mins lunch). Average 8 hour working day.

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    02 Oct 2017

  • Date posted

    24 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

We are looking for a positive and flexible person to join our friendly and efficient practice team to support and deliver the best patient outcomes in a professional manner.

  • To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
  • Undertake a variety of administrative duties to assist in the smooth running of the practice.
  • Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Duties and Responsibilities:

  • Maintaining and monitoring the practice appointments system.
  • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
  • Processing and distributing incoming/outgoing mail.
  • Taking messages and passing on information.
  • Filing and retrieving paperwork.
  • Processing repeat prescriptions in accordance with practice guidelines.
  • Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.
  • Providing clerical assistance to practice and associated staff as required from time to time, including word/data processing, filing, photocopying and scanning.
  • Ordering, re-ordering and monitoring of stationery and other supplies.
  • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.

Other points to consider


Patients entrust us with sensitive information and they do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

The post-holder may have access to confidential information and all such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems, identifying and reporting potential risks identified and making effective use of training to update knowledge and skills.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, by acting in a way that recognizes the importance of people’s rights, respecting privacy, dignity and beliefs of others and behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.


The post-holder will strive to maintain quality within the practice, and will alert other team members to issues of quality and risk. They will be expected to assess their own performance and take accountability for their actions, contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance. They will also be expected to work effectively with individuals in other agencies to meet patient’s needs and effectively manage own time, workload and resources.

Communication/Team Membership:

The post-holder should recognize the importance of effective communication and working as part of a team and will strive to communicate effectively with other team members, patients and carers and recognise people’s needs for alternative methods of communication and respond accordingly.

NB: Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels

Requirements and prospects

Desired skills

  • Good communication, written and verbal skills
  • IT literate
  • Punctual and well presented
  • Team-player but also able to work independently

Personal qualities

  • Positive and flexible attitude
  • Approachable and willing to learn

Qualifications required

5 GCSEs at Grade D or higher including Maths and English (or equivalent)

Future prospects

The ideal candidate will be fully supported, mentored and encouraged to thrive and to explore all avenues that are offered within General Practice to enhance their skills. There are excellent career opportunities and the ability to consider a variety of career pathways.

Things to consider

• DBS check required for successful applicants • Please consider how you will travel to and from work • Flexibility in helping to provide staffing cover for extended surgery opening hours, special clinics, holidays, sickness, training etc. will be expected to meet the demands of the business.

About the employer

Lambourn surgery is medium sized surgery. We serve 6500 patients in a very rural community. We work a lot with the racing industry and they form a large part of our patient population. We are a very friendly practice, with the best patient care at the heart of everything we do. We have a team of 5 doctors, 4 nurses and 11 admin/support staff. Our ethos has always been an informal friendly approach both with our staff and our patients. The turnover of staff is extremely low which demonstrates the job satisfaction to be gained from working with us.


The Lambourn Surgery


Bockhampton Road


RG17 8PS

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Training provider

On-the-job training will be provided to achieve all aspects of the role requirements. On-going support will be offered by the Line Manager and your Newbury College Assessor to achieve the Apprenticeship.

The Apprenticeship will include;

  • Combined Competency and Knowledge Based Element: Level 2 Diploma in Business Administration
  • Functional Skills in Maths, English & ICT (All Level 1)
  • Personal Learning & Thinking Skills
  • Employment Rights and Responsibilities

Full induction training is provided by the team at Hungerford Surgery as well as a number of opportunities for personal development and growth.

The post-holder will participate in any training programme implemented by the practice - such training will  include an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development and taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Newbury College


Business Team, Newbury College 01635 845229

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Closing date: 25 Sep 2017