Taking calls from customers, clients, suppliers and engineers to ensure a smooth running of the business.

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Closing date: 22 Sep 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday - Friday 8am - 4.30pm Half an hour lunch break

    Total hours per week: 40.00

  • Apprenticeship duration

    13 months

  • Possible start date

    06 Oct 2017

  • Date posted

    24 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

NI Gas and Plumbing Services Ltd are looking for an enthusiastic candidate to join their customer service team as an apprentice. We are looking for somebody who has a polite and friendly telephone manner, who mixes into a team well and is loyal. We are looking for somebody who wants to make a career and progress through within the company, with the view to training as a customer relationship manager/team leader in the future.

The role is based in a busy emergency response office, taking calls to book in boiler and plumbing repairs.
Duties include:

  • Taking calls from customers, clients, suppliers and engineers.
  • Inputting data into our CRM system
  • Booking jobs and adding notes to our system
  • Customer invoicing
  • Updating information using external portals

The ideal candidate will have GCSE Maths and English A-C Grades, and will be passionate about training in a customer service role and building a bright future within a growing business.

Requirements and prospects

Desired skills

  • Bags of enthusiasm and confidence to chat to new people
  • Strong interpersonal skills to build rapport with customers
  • Ability to communicate and listen effectively
  • A genuine passion to progress and make a role your own

Personal qualities

  • A great team player
  • Able to interact well with customers and team members
  • Honest
  • Hard working
  • Presentable

Qualifications required

GCSE Maths and English A-C's or equivalent.

Future prospects

For the right candidate there is the opportunity to progress within a growing company, to go on and train as a customer relations manager/team leader after completing this qualification.

About the employer

N I Gas and Plumbing Services Ltd provide 365 days a year, emergency gas and plumbing services and maintenance to households within the following post codes (BD, LS, HX, HD, WF), specialising in boiler breakdowns and plumbing emergency calls. We take great pride in our work and are happy to say that we are able to complete 85% of jobs on our first visit.




Unit 20

Hockney Road



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Training provider

  • It will take 13 months to gain the Full Level 2 Apprenticeship in Customer Service.
  • To do this you won’t need to go to a further education (FE) college or training centre.Your time will be spent in a place of employment where you will get to learn practical skills from seeing the real working environment.
  • You will shadow qualified advisors so that you are able to learn first-hand how to go about your job. You will also get the opportunity to assist in the day to day tasks.
  • Once you pass your assessments and progress through your course you will be able to start completing tasks on your own. To ensure you are competent in completing tasks on your own a Remit assessor will visit you periodically at the work place to complete assessment testing with you.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by Remit Ltd

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Closing date: 22 Sep 2017