IT Support Technician Apprentice - 12664 Principal 1 Ltd

We are now looking for a key person to join our hard-working internal IT team to help support our own IT infrastructure through working with an exciting range of technologies and applications.

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Closing date: 29 Sep 2017

Apprenticeship summary

  • Annual wage

    £10,000.00

  • Working week

    09:00 - 17:30 Monday to Friday (excluding public Holidays)

    Total hours per week: 37.50

  • Apprenticeship duration

    14 months

  • Possible start date

    23 Oct 2017

  • Date posted

    24 Aug 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001301520

  • Positions

    1 available

Key Responsibilities:

  • Diagnose and resolve software and hardware incidents, including server and client operating systems and across a range of software applications.
  • Maintain the virtual and physical server infrastructure to ensure systems have minimal down time
  •  Patch and monitor all virtual and physical servers as required.
  • Assist all our users with any logged IT related incident when called upon.
  • Install and configure new IT equipment and resolve incidents and upgrade different types of software and hardware
  • Resolve incidents with printers, copiers and company mobile devices
  • Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
  • Create, maintain and publish relevant support documentation in order to assist all employees in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
  • Attend training courses as identified and agreed for appropriate development.

Requirements and prospects

Desired skills

Required Skills:

  • Enthusiastic to learn
  • Able to follow verbal and written instructions
  • Behave politely and professionally at all times
  • Good team worker
  • Able to work independently
  • Ability to work positively and effectively with all staff
  • Trustworthy, punctual and reliable
  • An interest in computers and networks

Personal qualities

An enthusiastic and professional attitude and commitment to learning new skills.

Qualifications required

Someone with ideally 3 GCSE grades (C and above) or equivalent, including Maths and English.

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks.

Things to consider

Benefits & Rewards: • Full on the job training & support. • Friendly Professional Working Environment. • Great opportunity for advancement • Opportunity to a permanent position offer at the end of the apprenticeship We expect the best from our staff- and we therefore only employ the best. You will not only be good in your specialist field, but also have an eye on the future, love our fast-paced, proactive environment, and above all be a team player: everyone at Principal has their part to play. Important Information “QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

About the employer

The Principal Corporation was formed over 20 years ago, and has grown from three people to a team of over 120. The company is still privately owned, and still expanding, thanks to exceptional product knowledge and customer service. We expect the best from our staff- and we therefore only employ the best. You'll not only be good in your specialist field, but also have an eye on the future, love our fast-paced, reactive environment, and above all be a team player: everyone at Principal has their part to play.

Employer

Principal 1 Ltd

Address

Parsonage Business Park

Horsham

RH12 4AL

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Training provider

IT Systems and Networking

Programme duration

  • L3 & L4 total: 31-39 months
  • Part 1 – Level 3 apprenticeship: 13-15 months
  • Part 2 – Level 4 apprenticeship: 18-24 months

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider

QA LIMITED

Applications for this apprenticeship are being processed by QA Limited

Contact

03450747825 apprenticeships@qa.com


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Closing date: 29 Sep 2017