Import Operations Apprentice Charles Kendall

Working within the air import department at Feltham, you will report directly to the Department Supervisor and UK Manager. The role will involve assisting all aspects of the air import operation – from initial quotations to clients, routing of shipments with overseas offices and agents, receiving pre-alerts, opening job files, invoices for payment.

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Closing date: 30 Sep 2017

Apprenticeship summary

  • Annual wage


  • Working week

    Monday – Friday 09:00 – 17:00

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    18 Oct 2017

  • Date posted

    25 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Administration duties include –

  • Filing and passing supplier invoices
  • Answering and making calls – Advising customers of arrivals and status updates
  • Co-ordinating key accounts including Pick and Pack/Inventory control
  • Processing an import job – Booking the file in to completing the customs entry
  • Negotiating rates/Invoicing
  • Providing Quotations

Requirements and prospects

Desired skills

  • Great attention to detail
  • Good IT skills 

Personal qualities

  • Willingness to learn

Qualifications required

5 GCSEs (or equivalent) grade A*–C, including English and Maths – ICT desirable.

Future prospects

Successful candidates could be offered a permanent position on completion of the apprenticeship.

About the employer

In 1945, Charles Kendall established the company that still bears his name. In the decades since, that company has become a group of partner companies, united by a dedication to service, quality and integrity. Today, those decades of experience are at your service. From government and commercial procurement to export packing, freight, logistics and development aid consultancy, Charles Kendall is known worldwide as a name to trust. Importantly, we’ve remained an independent, private, family-owned business. So while we may span the globe, and manage projects valued in the many millions, we’ve stayed true to the human values of service and partnership. Taking great pride in being a people business we concentrate above all on the exact needs of our customers. With this philosophy we strive to build long lasting relationships and in many cases friendships. Whilst the technology and scale of our business may have changed, our principles have never wavered. We’re transparent, dependable and environmentally responsible. And we believe in lasting partnerships, founded on a shared commitment to quality, value and service. That’s why we still work for our very first client, the Government of Oman, 70 years on. And why so many of our own people stay with us for years, or decades, continually deepening our experience and expertise. Partnership means we succeed by helping you succeed. Whatever the size of your business, you can depend on us for a proactive, creative approach, and the same dedication to quality that has driven our business since 1945.


Charles Kendall


Charles Kendall Offices

Spur Road


TW14 0SL

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Training provider

  • A fully embedded induction programme delivered by the employer and Outsource
  • Allocation of an Outsource assessor who will carry out regular assessment, mentoring and support visits
  • Off the job training at one of Outsource’s training centres
  • On the job training delivered by the employer
  • Quarterly formal progress review meetings with the Outsource assessor and employer

The apprenticeship will consist of the following elements:

  • National Vocational Qualification (NVQ) – This part of the qualification is assessed on the job through observations of performance, professional discussions, product evidence, professional discussions and Q&A sessions to judge job competency
  • Knowledge and Understanding – This part of the qualification is to ensure all the teaching and learning through on the job development and off the job training is retained and demonstrated through performance in your job role
  • Functional Skills – This part of the programme provides those apprentices who have not achieved GCSE’s in English and Maths the opportunity to gain a qualification in English, Mathematics and ICT. Those candidates that have achieved GCSE’s in these subjects may be exempt from taking functional skills
  • Employee Rights and Responsibilities (ERR)

Apprenticeship framework

International Trade and Logistics Operations

Training provider

Outsource Training Development

Applications for this apprenticeship are being processed by Outsource Training and Development


Outsource Training and Development 08455 199455

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Closing date: 30 Sep 2017