Customer Service Apprentice Jungheinrich Uk Ltd

A fantastic opportunity for a 12-15 month Apprenticeship Programme with Jungheinrich UK Ltd. You will be working towards your Level 2 Apprenticeship in Customer Service.

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Closing date: 02 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    40 hours per week Monday-Friday Times TBC Apprentices are required to be as flexible as possible to meet the needs of the business.

    Total hours per week: 40.00

  • Apprenticeship duration

    52 weeks

  • Possible start date

    03 Oct 2017

  • Date posted

    24 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Duties include:

  • Managing and logging of customer call efficiently and by agreed procedure
  • Building strong and positive relationships with customers, engineers and colleagues
  • Making sure that all customer are regularly being updated about the status of their work
  • Maintenance Planning
  • Allocate and monitor progress of all incoming planned and unplanned work
  • Record and monitor VOR trucks, escalate when and if required
  • Allocate and order Sub–contracted work
  • Absence planning of engineers in conjunction with ASM
  • Process engineer’s timesheets, checking for accuracy, productivity, overtime
  • Making sure that all work is correctly charged to the customer and any error logs are cleansed regularly
  • Review team resource, skill matrix and primary engineers regularly with team ASM
  • Participate in internal meetings (Team meetings, ASM meetings etc.)
  • Monitor engineer’s performance and escalate to ASM where appropriate
  • Procurement of Engineers Tools & Small materials

Requirements and prospects

Desired skills

  • Motivated, enthusiastic, ‘can do’ attitude and an interest in the area.
  • A desirable interest in  Interest in Engineering/ Maintenance.

Personal qualities

  • Motivation and commitment to succeed in the apprenticeship,
  • Good communication, organisation
  • Good time keeping,
  • Basic IT Skills,
  • Ability to work under pressure,
  • Willingness to learn and develop,
  • Confident manner,
  • Ability to work as part of a team,
  • Problem Solving skills

Qualifications required

It is more important that the company get the right person for this role rather than qualifications alone.  However a good level of education especially in Maths and English would be advantageous.

Ideally the successful candidate will have 3 GCSEs at grade C or above (including Maths and English) or equivalent, good communication skills, IT knowledge, willingness to learn and develop, a confident manner and the ability to work as part of a team.


  • Must have GCSE or equivalent, grade 4 – 9 (A - C) in Maths
  • Must have GCSE or equivalent, grade 4 – 9 (A - C) in English
  • Must have GCSE or equivalent, grade 4 – 9 (A - C) in one other subject

Future prospects

As an apprentice of the college you will be entitled to apply for a NUS card and have access to all of our facilities including Gym membership and the Library.

About the employer

Jungheinrich ranks among the world’s leading companies in the material handling equipment, warehousing and material flow engineering sectors. The company is a service provider with manufacturing operations as well as an intralogistics solutions provider.


Jungheinrich Uk Ltd


The Handling Centre

Orpen Park

Ash Ridge Road


BS32 4QD

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Training provider

  • Customer Service Practitioner Level 2

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by Intec Business Colleges


Kerrie Burden 01788514276

Before you apply

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Closing date: 02 Oct 2017