Customer Service Apprentice Smarta Environment Limited

This is a great job for those who like to undertake a variety of tasks and can multi-task with ease. As a Customer Service Apprentice you’ll be expected to turn your hand to various jobs whilst maintaining a professional attitude at all times. So if you're an organised individual, this is the perfect job for you.

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Closing date: 01 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    8.30-5.30 Monday to Friday - 1 Hour for lunch and 2 x 15 minutes break

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    02 Oct 2017

  • Date posted

    24 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Duties include:

  • Communicating over the telephone with clients and colleagues
  • Liaising with water boards to chase quotes in view to upload information onto business proposals
  • Sending business proposals to clients for decision making
  • Following processes and procedures once client decides provider they would like to go with
  • Link selling/Upselling to clients
  • Use excellent customer service continuously
  • Organise and report data
  • Managing in house computer system’s
  • Use a diary system
  • Sending and Receiving Emails
  • Filing and maintaining internal documents
  • Store and retrieve information
  • Printing and Scanning documents

Requirements and prospects

Desired skills

  • Good Telephone manner
  • Strong attention to detail
  • Good communication skills
  • Organised
  • Ability to prioritise tasks
  • Good knowledge of the basic use of social media

Personal qualities

  • Ability to make efficient use of resources
  • Excellent people skills to be able to adapt to all levels and age groups
  • High level of motivation
  • Attention to detail
  • Excellent communication skills & telephone manner
  • Ability to multi-task and problem solve
  • Basic Numeracy and Literacy skills
  • Sound knowledge of Microsoft, Excel packages & Social Media Platforms
  • Ability to work independently and as part of a team
  • Punctual
  • Efficient
  • Be able to use own initiative
  • Ambitious individual, who is driven to achieve successful results
  • Keen to learn and progress
  • Comfortable asking questions if unsure

Qualifications required

  • Basic knowledge of MS suite
  • A-C in Maths and English language

Future prospects

Permanent Position for right candidate

About the employer

Smarta Environment is a truly unique company operating across all three utilities. Split into two divisions, Water and Energy, our company is able to reduce the increasing cost of running your business. Our Water Division provides a straightforward solution without disrupting your day-to-day operation, providing you with information, peace of mind and more importantly a reduction in costs. In addition our Energy Division is able to utilise the total increasing cumulative spending power of its customers to negotiate the best rates possible for them.


Smarta Environment Limited


North House

Fountain Street


LS27 7QZ

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Training provider

  • Customer Service Level 2

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Key Training Limited


Lauren Farmery 0113 367 1269

Before you apply

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Closing date: 01 Oct 2017