Sports Operations Assistant Apprentice Warwick University Conference Cn

To provide effective day to day operations and customer service provision. Based at the University of Warwick you will be working across Warwick Sport’s wide range of extensive and premium sports facilities.

Sign in to apply

Closing date: 20 Oct 2017

Apprenticeship summary

  • Weekly wage

    £182.50

  • Working week

    36.5 hours split across 2 shifts – early 7-2 and late 2-10. This will be covering a rota over a full 7 day week.

    Total hours per week: 36.50

  • Apprenticeship duration

    12 months

  • Possible start date

    30 Oct 2017

  • Date posted

    25 Aug 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001301112

  • Positions

    2 available

To provide effective day to day operations and customer service provision. Based at the University of Warwick you will be working across Warwick Sport’s wide range of extensive and premium sports facilities.

Rotate around all sports facility buildings, Sports Centre, Games Hall, Cryfield Centre and Tennis Centre, and separate areas within each, working at Reception areas and carrying out daily checks at each plus performing any other duties as directed by the Assistant Operations Managers. To act as Lifeguard according to the Warwick Sport normal operating and emergency action plan procedures including regular checking of safety equipment.

To be aware of and pro-actively enforce and monitor high standards of health and safety with regard to all facility users as well as colleagues.  To support all areas of the Warwick Sport Team as and where appropriate in offering opportunities across sport and active lifestyles to the university community.

This role will also include the following:

  • cleaning equipment and picking up after customers
  • tidying the gym and talking to customers
  • to upsell and provide accurate, informed and up to date details of Warwick Sport membership schemes, products and services making recommendations where appropriate
  • dealing with all customer enquiries both face to face and over the telephone using own judgement and initiative as required.

 


Requirements and prospects

Desired skills

Lifeguard skills (valid qualification to be gained within 3 months if not already held)
Excellent customer service skills
Commitment to continued personal development
Understanding of the importance of health and safety and following procedures 
First Aid Skills (training will be provided if valid qualification not already held)

 

Personal qualities

Excellent communication and interpersonal skills
Friendly and approachable 
Quick to learn and the ability to adapt to customer needs
Ability to prioritise workload and remain focused under pressure
Ability to work on own initiative and as part of a team

 

 

Qualifications required

GCSE Grade C or above in English and maths or equivalent

Future prospects

Dependent on attitude and performance during the apprenticeship, there are a wide range of training opportunities available throughout the University, with a Campus that is constantly developing and £50m of investment in leisure facilities on the way, ready for Autumn 2019, these are truly exciting times to be part of the Warwick Sport team. With a University wide strategic objective to ‘promote staff and student experience and a healthy campus’ this role will be vital in helping to ensure we provide a customer experience that keeps people coming back again and again.

Things to consider

This role will involve cleaning equipment, picking up after customers, tidying the gym and talking to customers. There will be a high expectation that the successful person will be friendly and approachable by all ages and types of members. To upsell and provide accurate, informed and up to date details of Warwick Sport membership schemes, products and services making recommendations where appropriate. Dealing with all customer enquiries both face to face and over the telephone using own judgement and initiative as required

About the employer

Warwick University has a wide range of leisure and sporting facilities with more on the way in 2019.

Employer

Warwick University Conference Cn

Address

University Of Warwick

Gibbet Hill Road

Coventry

CV4 7AL

You must have JavaScript enabled to view a map of the location


Training provider

NVQ Level 3 in Leisure Operations and Leisure Management

Functional skills in maths and English

Employment rights and responsibilities

Apprenticeship framework

Leisure Management

Training provider

HENLEY COLLEGE COVENTRY

Applications for this apprenticeship are being processed by Henley College Coventry

Contact

Sharon Barker 02476 626306 sbarker@henley-cov.ac.uk


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.


Sign in to apply

Closing date: 20 Oct 2017