Customer Service Apprentice FIFTY SQUID LIMITED

We are looking for the perfect candidate to join our fun, vibrant, creative team. As an account manager, you will be responsible for creating and maintaining good relationships with our customers, ensuring that sure they are 100 percent satisfied with our product and service.

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Closing date: 25 Sep 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday – Friday 9am-5pm

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    02 Oct 2017

  • Date posted

    23 Aug 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

You must be friendly, approachable and positive with a ‘customer is key’ ideology.

  • Be responsible for creating and maintaining good relationships with our customers, ensuring that sure they are 100 percent satisfied with our product and service.
  • You will ensure the job is complete on time and to high standard, answering customer queries
  • Ensuring a smooth process, liaising with our in-house video producers as well as our clients.
  • Any other duties as and when required by the business


Requirements and prospects

Desired skills

  • Exemplary email skills
  • Fluent, good English – both written and spoken
  • Confident speaking manner on both the phone and in person

Personal qualities

  • A positive attitude
  • The ability to remain calm under pressure
  • Problem solving skills
  • Great communication skills

Qualifications required

  • A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)


Future prospects

Opportunity to be offered a full-time role for the right candidate.

Things to consider

The National Minimum Wage for Apprentices is £3.50 per hour. This is the legal minimum pay per hour applying to 16-18-year-old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies. It is highly important that you do not contact the Employers directly – any attempt of this may invalidate candidate’s application. Should you have any queries regarding your Application or the job itself, please contact your 3aaa Training Academy.

About the employer

Fifty Squid are a new and vibrant video animation company creating video adverts for companies on a global basis.
Creating advertising videos, promotional videos or one off bespoke videos for their clients they are a creative and forward thinking company.
After only 6 months of business they are now in a position to look to expand their workforce within the creative department.




Newlands House Unit 7

Newlands Science Park, Inglemire Lane



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Training provider

The Apprentice will work towards a Level 3 Advanced Apprenticeship in Customer Services. The qualifications consist of:

  • Level 3 Diploma in Customer Service
  • Level 2 Functional Skills English, Maths & ICT (if applicable)

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by ASPIRE ACHIEVE ADVANCE LIMITED


Before you apply

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Closing date: 25 Sep 2017