Customer Service Apprentice Karl Lee Dickey

This is a great job for those who like to undertake a variety of tasks and can multi-task with ease. As a Customer Service Apprentice you’ll be expected to turn your skills to various jobs whilst maintaining a professional attitude at all times. So if you're an organised individual, this is the perfect job for you.

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Closing date: 29 Sep 2017

Apprenticeship summary

  • Weekly wage

    £150.00

  • Working week

    Mon,Weds,Thurs,Fri,Sat 9am-5:30pm

    Total hours per week: 37.50

  • Apprenticeship duration

    52 weeks

  • Possible start date

    03 Oct 2017

  • Date posted

    24 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001300522

  • Positions

    1 available

JOB SUMMARY:

This is a great job for those who like to undertake a variety of tasks and can multi-task with ease. As a Customer Service Apprentice you’ll be expected to turn your skills to various jobs whilst maintaining a professional attitude at all times. So if you're an organised individual, this is the perfect job for you.

ESSENTIAL FUNCTIONS & BASIC DUTIES:

  • Communicating over the telephone and in person with customers who come into the store
  • Booking/Amending appointments for makeup artists and hair
  • Pricing products for customers
  • Welcoming customers and offering refreshments
  • Assist in sourcing/buying products for business
  • Use excellent customer service continuously
  • Sending and Receiving Emails to customers
  • Usng company social media platforms to promote products
  • keeping the shop area nice and tidy

Requirements and prospects

Desired skills

  • Ability to make efficient use of resources
  • Excellent people skills to be able to adapt to all levels and age groups
  • High level of motivation
  • Attention to detail
  • Excellent communication skills & telephone manner
  • Responsible attitude
  • Articulate
  • Ability to multi-task and problem solve
  • Willing to go the extra mile
  • Basic Numeracy and Literacy skills

Personal qualities

  • Sound knowledge of Microsoft & Social Media Platforms
  • Ability to work independently and as part of a team
  • Punctual
  • Efficient
  • Be able to use own initiative
  • Ambitious individual, who is driven to achieve successful results
  • Keen to learn and progress
  • Comfortable asking questions if unsure

Qualifications required

A-C Maths and English at GCSE or equivilant is desirable.

Future prospects

Opportunities to progress onto the level 3 qualification and full time job prospects.

Things to consider

Would you enjoy a job in fashion and make up? Always wanted a retail job? The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

Welcome to Dickeybow Boutique. Established in 2012, Dickeybow aims to provide a one stop shop experience for all occasions. At our flagship store in Wakefield we offer make over services including hair extensions, talented make up artists providing full face makeovers and a fully stocked boutique from shoes and accessories to dresses and on trend clothing. Our hair extension service ranges from synthetic clips ins with styling and blending from one of our trained hair stylists for any night out to weaves and individual bond hair extensions by one of our fully qualified hair extensionists. We have had training from the likes of EASILOCKS and BEAUTYWORKS to name a few. We are also proud to say that we are a Beauty Works master extensionist salon through our quality fittings and the amount of fittings that we provide from Yorkshire and surrounding areas. We stock a variety of hair in store including our base range single drawn Remy hair wefts, Beauty Works Mane Attraction, Celeb Choice, and Beauty Works Gold Weft. Feel free to call 01924 763263 for a quotation, we also fit the hair in store too if needed visit our Facebook or instagram page Dickeybow Boutique for great reviews and customer images. We also provide an amazing make over experience, enjoy a glass of fizz whilst having a luxury make over by one of our very talented make up team. We use all premium products mainly MAC make up, our make up artists are selected from the finest in town and we pride our selves for being a premium make over parlour always pushing the boundaries with our make up techniques, listening to your needs and making you feel extra special for your occasion. Call 01924 763263 or click on this link to visit our Facebook page to book in. We also cater for weddings and parties book in advance to avoid disappointment. This follows on to our lash range which we have been working on since 2016 to provide an excellent lash product which made our mark in our make over store. We have produced a range of light fluffy luxurious lashes for all of our fabulous customers to enjoy. In early February 2017 we teamed up with ex on the beach star Harriette Harper to help improve and further our already fabulous range. After trialling and testing the new products we are happy to announce our new collection of luxury lashes which launched 05.05.17. Browse enjoy and we look forward to seeing or hearing from you soon.

Employer

Karl Lee Dickey

Address

Bishops Gate Walk

Wakefield

WF1 1YB

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Training provider

  • Intermediate Customer Service Standard
  • Functional skills where required

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

KEY TRAINING LIMITED

Applications for this apprenticeship are being processed by Key Training Limited

Contact

Emma Schofield 07526005238 emma.schofield@keytraining.co.uk


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Closing date: 29 Sep 2017