Customer Service Representative Apprentice Ee

To act as main point of contact for our customers, you’ll handle queries quickly and efficiently, and provide a brilliant customer service.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Oct 2017

Apprenticeship summary

  • Annual wage


  • Working week

    Mon - Sun 5 days per week Shifts will be between 8:00am - 10:00pm

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    30 Oct 2017

  • Date posted

    22 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    13 available

  • Take calls and responding to all forms of contact from customers with a whole range of queries; establish the customers’ needs by using their expertise to diagnose and resolving problems.
  • By using questioning and listening skills to make a judgment on the best solution or action to the customers query/issue whilst operating within the company guidelines and legislative requirements you will serve the needs of the customers and provide an excellent customer experience.
  • Be accountable for the timely and accurate resolution of customer’s problems at the first point of contact; within agreed service levels, targets and objective
  • Be proactive and proficient in promoting Everything Everywhere products, services and solutions at all times.
  • Have a good operational knowledge of appropriate systems, policies and processes
  • Raise incidents to third line support, where appropriate accurately providing all relevant and necessary information.
  • Ensure all accounts identified as high risk accounts are closely monitored and actioned promptly.

Requirements and prospects

Desired skills

  • Competent in Microsoft packages
  • Confident in speaking to people over the phone
  • Good organisational skills
  • To be able to prioritise workloads
  • Good written communication
  • The ability to use own initiative
  • Motivated and enthusiastic

Personal qualities

  • Working collaboratively
  • Influencing and persuading
  • Delivery of results
  • Customer Focus
  • Self-motivated

Qualifications required


Future prospects

EE have a focus on career development for their staff. For the right person there will be plenty of opportunities to progress.

About the employer

Listen up, because now is a seriously exciting time to be part of EE. We’re showing the UK how technology can make the everyday better. Our people are keeping our customers happy with great service, and our network, which has been named best in the UK, is keeping their digital lives connected. Empowered, challenged, supported and rewarded, our people are the key to our success. And the Sunday Times agrees. They’ve voted us one of the Best Big Companies to Work For. But why take our word for it? Now’s the time to come and see for yourself.




Mercia House

Senhouse Road



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Training provider

  • Successful apprentices will gain an Apprenticeship Standard in Customer Service practitioner
  • If applicable, apprentices will also gain Functional Skills Level 2 in English and Maths.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by Babington Business College

Employer's Application Instructions

To apply for this position, please click the link and follow the online application process.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Oct 2017