Admin and Customer Service Apprentice BESTCARE DIAGNOSTICS LIMITED

This is a great job for those who like to undertake a variety of tasks and can multi-task with ease. As a Trainee Booking Administrator Apprentice you’ll be expected to turn your hand to various jobs whilst maintaining a professional attitude at all times. So if you're an organised individual, this is the perfect job for you.

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Closing date: 10 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday 9am - 5.30pm

    Total hours per week: 37.50

  • Apprenticeship duration

    2 years

  • Possible start date

    11 Oct 2017

  • Date posted

    22 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available


  • Communicating over the telephone with patients to book appointments
  • Registering new patients
  • Undertake all administrative activities related to registering new patients
  • Use excellent customer service continuously
  • Organise and report data
  • Managing in house computer system’s
  • Use a diary system
  • Sending and Receiving Emails
  • Communicate over the telephone with GPs and patients and any general enquiries
  • Attend CCG, GP & marketing meetings with mentor
  • Understanding use of property photographs and floor plans
  • Filing and maintaining internal documents
  • Store and retrieve information
  • Scanning documents
  • Make invoices for submission to CCG for all referrals on a monthly basis




  • Ability to make efficient use of resources
  • Excellent people skills to be able to adapt to all levels and age groups
  • High level of motivation
  • Attention to detail
  • Excellent communication skills & telephone manner
  • Ability to multi-task and problem solve
  • Strong Numeracy and Literacy skills
  • Sound knowledge of Microsoft and Excel packages
  • Ability to work independently and as part of a team
  • Punctual
  • Efficient
  • Be able to use own initiative
  • Ambitious individual, who is driven to achieve successful results
  • Keen to learn and progress
  • Comfortable asking questions if unsure

Requirements and prospects

Desired skills

  • Attention to detail
  • Computer literate
  • Good communication skills
  • Organisation skills

Personal qualities

  • Confident
  • Helpful
  • Determined to do well
  • Reliable
  • Friendly
  • Polite

Qualifications required

  • GCSE Grades A - C in Maths and English very desirable 

Future prospects

Full time career within the company

Things to consider

Are you serious about a career in health care administration?

About the employer

Established in 2011, Bestcare Diagnostics has rapidly grown having been awarded a series of NHS contracts by PCTs/CCGs across the Coastal West Sussex region. Bestcare Diagnostics began with ultrasound services but will soon expand into ophthalmology, dermatology and endoscopy services within the community. Referrals are received from geographically dispersed GP surgeries. Each year they will see increasing numbers of NHS patients from their conveniently located clinics, making them one of the leading health care organisations in our industry.




Regent House Suite 24

Heaton Lane



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Training provider

Level 2 Business Admin

Level 3 business admin after 12 months

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by KEY TRAINING LIMITED


Lauren Farmery 07557346387

Before you apply

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Closing date: 10 Oct 2017