Apprentice Welfare Benefits and Income Assistant Swan Housing Association Limited

To work as part of a team and provide administrative support to the Welfare Benefits & Income Teams. To assist the Welfare Officers to support residents in issues of Welfare Benefits, Financial and Digital and Social Inclusion.

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Closing date: 30 Sep 2017

Apprenticeship summary

  • Weekly wage

    £150.00

  • Working week

    Monday - Friday

    Total hours per week: 36.00

  • Apprenticeship duration

    52 weeks

  • Possible start date

    05 Oct 2017

  • Date posted

    06 Sep 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001299992

  • Positions

    1 available

As part of the welfare advisors and income teams your main duties will be to offer administrative support to officers in the fast paced office. Your duties will include

  • Providing administrative support to the Welfare Benefits and Income teams.
  • Providing support to residents to enable them to become more Financially, Digitally & Socially Included 
  • Assisting with queries from residents or other employees both in person, electronically and on the telephone.
  • Receiving visitors and providing a telephone service in a manner which promotes a professional image of Swan and its services.
  • Meeting Swan’s service standards in all customer care areas.
  • Writing formal letters and other correspondence as required
  • Ensuring duties are carried out in accordance with Health and Safety procedures.
  • To collect, collate and input data and update computer systems as required
  • Assisting with the ordering, control and distribution of stationary and supplies within the office
  • Any other duties as assigned and deemed commensurate  with the grade and overall responsibility of the post
  • As part of the welfare advisors and income teams your main duties will be to offer administrative support to officers in the fast paced office. Your duties will include:
  • Providing administrative support to the Welfare Benefits and Income teams.
  • Providing support to residents to enable them to become more Financially, Digitally & Socially Included 
  • Assisting with queries from residents or other employees both in person, electronically and on the telephone.
  • Receiving visitors and providing a telephone service in a manner which promotes a professional image of Swan and its services.
  • Meeting Swan’s service standards in all customer care areas.
  • Writing formal letters and other correspondence as required
  • Ensuring duties are carried out in accordance with Health and Safety procedures.
  • To collect, collate and input data and update computer systems as requiredAssisting with the ordering, control and distribution of stationary and supplies within the office
  • Any other duties as assigned and deemed commensurate  with the grade and overall responsibility of the post

Requirements and prospects

Desired skills

The right candidate will be expected to have the following skills

  • Good telephone manner
  • Commitment to delivering excellent customer services
  • Good level of written English
  • Good organisational skills
  • Strong communication skills
  • Good IT skills
  • A positive ‘can do’ attitude
  • Ability to take ownership and empower others accordingly
  • Professional, friendly, honest and open approach with the ability to work effectively and in partnership with others both internally and externally.
  • Contributes to company policies on environmental issues.
  • Contributes to company policies on H&S.
  • Contributes to company policy on equality & diversity.

 

 

Personal qualities

  •  Friendly, reliable, ambitious, trustworthy, presentable, good personality and good sense of humour
  • Be well presented and communicate with internal and external customers in a professional and friendly manner.
  • Confidence, enthusiasm and strong dedication to the job and company.
  • Ability to work under pressure, whilst maintaining attention to detail.
  • Ability to work using own initiative whilst maintaining adherence to company policy and goals
  • Ability to work as part of a team
  • Able to be on call out of hours and work Saturdays or out of hours if required to fulfil the demands of the role and meet targets.
  • The post-holder must be personable, target driven, well presented, self-motivated and capable of representing the company brand and the parent group’s social ethos and aims at all times.
  • A genuine interest in succeeding in this fast paced industry.

 

Qualifications required

5 A-C GCSE including English and Maths (or equivalent).

Future prospects

Swan Housing Association is a large organisation offering many opportunities for personal development.  This role has become available after the previous holder was awarded a full time permanent position.

About the employer

Swan Housing Association was first formed in 1994 and provides high-quality and affordable homes to rent and buy. Today, we operate in Essex and East London and locally manage over 10,000 homes, with plans in place to deliver more than 250 new homes over the coming year.

Employer

Swan Housing Association Limited

Address

Pilgrim House

High Street

Billericay

CM12 9XY

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Training provider

Business and Admisitration Level 2 Qualification

Apprenticeship framework

Business and Administration

Training provider

IXION HOLDINGS (CONTRACTS) LIMITED

Applications for this apprenticeship are being processed by Ixion Holdings (Contracts) Limited

Contact

Steven Vasiliou 07507558470 steven.vasiliou@ixionholdings.co.uk


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Closing date: 30 Sep 2017