Customer Service Apprentice M & E ACCIDENT REPAIR CENTRE LTD

M&E Accident Repair Centre Ltd have a fantastic opportunity for the right candidate. This is an opportunity to have a career with an exciting company which is widely recognised as Leicester’s leading accident repair centre, M&E Accident Repair Centre was established in 2012.

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Closing date: 01 Oct 2017

Apprenticeship summary

  • Weekly wage

    £131.25

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    5 day week (Mon – Fri) 8:00am – 4:00pm. You are entitled to a 30 minute lunch break and 15 minute break in the morning

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    18 Oct 2017

  • Date posted

    05 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001299880

  • Positions

    1 available

We are looking for a reliable, enthusiastic Customer Services / Office Assistant to help with the organisation and running of the administrative operations of the company. You must be customer focused - providing excellent customer service.

The ideal candidate will be a hard-working, professional, able to undertake a variety of office support tasks and work diligently. You will be comfortable working with a high degree of attention to detail, as well as incorporating new and effective ways to achieve better results.  You should also  be able to work effectively and efficiently on their own and as part of a team in a fast-paced environment.

You will also ensure the smooth running of our company’s office on a day to day basis and will provide administrative support in the office to maintain an efficient office environment.

Main job tasks and responsibilities:

  • Answer phones and transfer to the appropriate staff member
  • Greet customers in a polite and professional manner and resolve queries
  • Take payments from customers and record payments
  • Process invoices and forward these to our customers
  • Have strong active listening skills to understand the enquiry and know who to get involved
  • Close out completed jobs on the company’s management system
  • Take and distribute accurate messages
  • Prepare outgoing mail for distribution
  • Maintain office filing and storage systems
  • Retrieve information when requested
  • Monitor and maintain office supplies
  • Assist in helping to keep office area clean and tidy

Education and Experience:

  • GCSE Grade C or above (or equivalent) in English and Mathematics
  • Previous office experience would be an advantage but not essential
  • Competent computer skills including MS Office or equivalent
  • Previous experience of working with Sage an advantage but not essential
  • Internet skills including use of e-mails, group messaging and data collection
  • Numeracy and literacy skills

Key Competencies:

  • Organisation and planning skills
  • Work management and prioritising skills
  • Verbal and written communication skills
  • Attention to detail
  • Accuracy
  • Flexibility
  • Reliability
  • Use your own initiative
  • Confident dealing with the public
  • Teamwork

Requirements and prospects

Desired skills

  • See ‘Key Competencies’ above

Personal qualities

  • The successful candidate will need to be punctual, reliable, well presented, and polite and have a willingness to learn and develop new skills
  • It is also essential that you can work well as a part of a team in addition to under your own initiative and drive your learning experience

Qualifications required

  • GCSE Grade C or above in English and Mathematics (or equivalent qualification) is a desirable requirement for this position

Future prospects

Most employers working with Leicester College are keen to offer permanent employment to a reliable, hardworking individual based on their performance throughout their Apprenticeship. Potential for future employment and further growth in our business.

Things to consider

Ideal candidate will have access to own transport due to company location – although transport [bus] links are available. Interview, closing date and possible start dates are only a guideline as interviews for this position will be held on an ongoing basis, therefore the start date could alter as the vacancy will close as soon as a successful candidate is selected.

About the employer

Fast growing accident repair centre looking for motivated hard working apprentices. Accident Repair: This is the core of our business, our domain day in day out with you our customer at the forefront each and every time. With state of the art facilities, latest repair technology, manufacturer, insurance and fleet approvals, fully trained technicians, married with our winning customer support team, you’re in safe hands. When your vehicle has been involved in an accident our seamless processes are here to benefit you. From arranging collection of your vehicle, supplying a free courtesy car, comprising and submitting an accurate approved estimate to dealing with the complete claim on your behalf, we are here for you – whatever the circumstances. With quality assured processes and guidelines in place, repair authorisation gained, parts ordered and on-site, we will release your vehicle into the repair production system working in-line with vehicle manufacturer repair methods. Married with our management system we can determine the repair completion date. By providing the right repair cycle times, key2key and communication levels between all parties, we constantly meet and exceed expectations. This is just one of our strengths – continuous repair flow.

Employer

M & E ACCIDENT REPAIR CENTRE LTD

Address

108

Cannock Street

Leicester

LE4 9HR

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Training provider

  • You will be enrolled onto the Customer Service Practitioner –Level 2 New Apprenticeship standard through Leicester College and be supported through the qualification by our skilled team of assessors

The qualification will include completing the following elements:

  • Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship
  • Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

LEICESTER COLLEGE

Applications for this apprenticeship are being processed by Leicester College

Contact

Recruitment Team 0116 2295509


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Closing date: 01 Oct 2017