Store and Customer Service Apprentice HOT Tile Importers Ltd

This is an exciting opportunity to work for Hot Tile Importers undertaking varied duties. You will be working with a hardworking and friendly team.

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Closing date: 29 Sep 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday to Friday 9.00-5.00

    Total hours per week: 37.00

  • Apprenticeship duration

    12 months

  • Possible start date

    02 Oct 2017

  • Date posted

    21 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

If you are a customer focused individual, have a positive outlook and the desire to learn, succeed and progress, please read on:


What does the job involve?

  • Providing support for the store team in all aspects of the store's day to day operations
  • Assisting with customer sales and providing an exceptional level of customer service
  • General assistance with warehousing and order picking, which does involve some lifting and loading.
  • Ensuring the store is kept clear and that any potential hazards are dealt with quickly and efficiently

What qualities and skills are required?

  • Excellent genuine people skills
  • A practical hands on approach
  • A willingness to take a real interest in our customers and provide excellent customer service
  • The flexibility to assist in our other West Yorkshire based stores when necessary
  • A good grasp of general arithmetic. The position involves making regular calculations of tile quantities
  • Previous retail or other customer facing experience preferred but not essential for the right candidate
  • General administrative duties including typing correspondence by e-mail and letter


  • Using Microsoft Packages


  • To deal courteously and efficiently with all visitors


  • Answering the telephone in a professional manner and dealing with enquiries


  • Responsible for co-ordinating the post


  • Providing refreshments for visitors when required



  • Assisting all members of the team as and when required
  • Dealing with requests for information

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives

Requirements and prospects

Desired skills

  • Good typing skills
  • Somebody who is a good verbal communicator who has a polite, clear and professional telephone manner
  • Must have a good level of literacy skills
  • IT literate and have a good understanding of Microsoft Packages
  • Required to work to deadlines, with good time management
  • Good numeracy skills
  • Confident in using email and the internet
  • The successful candidate will be organised
  • Willing to work effectively in the team

Personal qualities

  • A motivated, hardworking and tenacious individual
  • Wants to learn and achieve
  • Smart and Presentable
  • An enthusiastic individual
  • Flexible approach to work, willing to go the extra mile to get the job done
  • Must be punctual as well as having a good attendance record
  • Ability to work on own initiative, when required
  • Ability to work effectively as both part of a team and as an individual
  • Respond positively to the demands of a varied workload
  • Friendly and approachable
  • Commitment to undertake continued training and development

Qualifications required

Grade C or above in Maths and English or equivalent would be preferred but each person will be considered on their individual merits.

Future prospects

Great prospects for progression to a permanent role for the right candidate, and further progression through future training.

Things to consider

Following applying for this vacancy the first stage, after your initial application, will be to attend an interview with Nichola Barnes at Kirklees College, Huddersfield. If you do not attend this interview your application will not progress any further. For any further information on this vacancy please contact Nichola Barnes at Kirklees College on E-mail: or Tel: 01484 437066/07788390025 NO CONTACT should be made with the employer at this initial stage, the College is more than happy to help you with any queries you may have. Candidates will be asked to complete a literacy and numeracy assessment as part of their application. The salary may be negotiable. This will depend on experience. The salary may also increase after a probationary period, if the budget allows, following successful employment and production of the required work towards achieving the qualifications towards the apprenticeship training programme. This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. The current National Minimum Wage (NMW) rate for apprentices will be £3.50. This applies to 16-18 year old apprentices and those aged over 19 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training. • £ Competitive • 28 days holiday per annum (including Bank Holidays) rising to 30 days after 1 year • A contributory Pension Scheme • Excellent Discounts on all Hot Tile product lines • Initial training and ongoing development from an experienced team member • Excellent opportunities to take on more responsibility with the ability to progress to Assistant Manager and Store Manager levels as the business continues with its expansion

About the employer

Here at Hot Tile Importers our mission is to offer a wide range of tiles to suit every lifestyle and taste and at unbeatable prices. We hold a carefully chosen range of tiles sourced directly from factories based all over the world. By buying direct from the factory, we can offer the best quality tiles at heavily discounted prices as we are able to pass on savings to our customers. Our stock includes ceramic tiles, porcelain tiles for floors and walls, decorative slate and quartz tiles together with a wide range of mosaics. We also stock an extensive range of adhesives, grouts, trims, tools and accessories. This enables us to cater for all your tiling needs for any room of your home or commercial premises.


HOT Tile Importers Ltd



Leeds Road



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Training provider

Overview of Customer Service Apprenticeship Standard


The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers.


The standard covers the following:


Knowing your customers

Understanding the organisation

Meeting regulations and legislation

Systems and resources

Your role and responsibility

Customer experience

Product and service knowledge


Interpersonal skills


Influencing skills

Personal organisation

Dealing with customer conflict and challenge

Behaviours / Attitude

Developing self

Being open to feedback

Team working

Equality – treating all customers as individuals

Presentation – dress code, professional language

“Right first time”


Functional Skills:  Level 1 and then L2 in Maths and English (Exemptions may apply if Grade A - C GCSE, Functional/Key Skills Level 1 or 2 has been achieved.


Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by Kirklees College

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Closing date: 29 Sep 2017