Customer Service Apprenticeship Sarah Mains

Sarah Mains are looking to recruit a confident and articulate individual is required to join a vibrant and fast paced Letting Team. The individual must be well organised, be good at working to deadlines and enjoy working as part of a team. The role will be office based at our Low Fell branch and the individual must be computer literate

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Closing date: 12 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday-Saturday 8:45-5:30pm You will get one day off in the week once you start to work a Saturday Total hours per week: 37.00

    Total hours per week: 37.00

  • Apprenticeship duration

    12 months

  • Possible start date

    13 Oct 2017

  • Date posted

    21 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available


The individual must be well organised, be good at working to deadlines and enjoy working as part of a team.  The role will be office based at our Low Fell branch and the individual must be computer literate.  The duties will include:

  • Sending out referencing forms via email to prospective tenants
  • Comunicating with clients on a daily basisis
  • Chasing forms to be returned by tenants
  • Inputting data into our referencing system
  • Reviewing the referencing outcome and reporting back to the Lettings Manager
  • Preparing renewal tenancy paperwork and arranging with tenants to come and sign this within the office
  • Speaking with potential tenants about any problems within their referencing process
  • Preparing Paperwork for tenants to move into properties
  • Meeting with tenants to go through this paperwork to move into a new property.
  • Other general day to day duties of the Lettings team.

You will be given full training and support by a well-established team in a fast-passed but enjoyable environment.  In return we ask you give 100% to role, with a positive and enthusiastic attitude.

Requirements and prospects

Desired skills

  •  Ability to make efficient use of resources
  • Excellent people skills to be able to adapt to all levels and age groups
  • High level of motivation
  • Attention to detail
  • Excellent communication skills & telephone manner
  • Ability to multi-task

Personal qualities

  • Excellent Numeracy and Literacy skills
  • Sound knowledge of Microsoft, Excel packages
  • Ability to work independently and as part of a team
  • Punctual
  • Efficient
  • Be able to use own initiative
  • Ambitious individual, who is driven to achieve successful results

Qualifications required

  • Must have A-C GCSE grades or equivalent in maths, English and ICT 

Future prospects

Progression within the company.

Things to consider

Can you get to and from this location on time on a daily basis? All suitable candidates will be required to undertake a 4 week training course at Lowfell, however the position after will be based at Jesmond. The Apprenticeship National Minimum Wage (ANMW): From April 2017 the ANMW was set at £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

Sarah Mains are estate agents and lettings agents throughout the North East of England. Offering properties for sale and for rent throughout Newcastle and the surrounding areas.


Sarah Mains



Osborne Road

Newcastle Upon Tyne


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Training provider

  • Customer Service practitioner L2 qualifcation 
  • In house training to be provided by the employer 
  • Functional skills in maths, English and ICT to be provided by the training provider 

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by Key Training Ltd


Lisa Potts

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Closing date: 12 Oct 2017