Customer Service Apprentice D F SALES LIMITED

We are looking for polite, professional and customer focused individuals to join our team as a Customer Service Apprentice. You will have a “can-do” attitude with the ability to respond quickly to changing priorities who can also use their own initiative as well as work within the team.

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Closing date: 03 Oct 2017

Apprenticeship summary

  • Annual wage

    £unknown

  • Working week

    Monday to Thursday 9:00am till 5:30pm, Friday 9:00am till 4:30pm

    Total hours per week: 35.00

  • Apprenticeship duration

    15 months

  • Possible start date

    15 Oct 2017

  • Date posted

    17 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001298882

  • Positions

    2 available

Our Customer Service team is the first point of contact for a variety of customers. Which provides a high quality service across a diverse range of websites, through various channels.

We are looking for polite, professional and customer focused individuals to join our team. You will have a “can-do” attitude with the ability to respond quickly to changing priorities who can also use their own initiative as well as work within the team.

The role will include:

  • Engaging with all customers in a courteous, prompt and appropriate manner using excellent written and verbal communication skills at all times and in accordance with agreed customer service standards and company procedures and policies.
  • Respond to customer requests for information or a service using appropriate resources to ensure the highest quality service is maintained.
  • Ensure that all enquiries are acknowledged and responded to in a consistent and timely manner, in line with relevant standards and procedures set out within the company.
  • Create and accurately maintain all electronic records ensuring compliance with the Data Protection Act for the customer services team and all partner services and agencies.
  • Ensure resulting service referrals are created and shared accurately and with an appropriate level of urgency in line with relevant standards and procedures.

We are located within Babdown Airfield Industrial Estate on the A4135, you will require your own mode of transport.


Requirements and prospects

Desired skills

  • High level of IT literacy in a Microsoft Office environment with proficiency in Word, Excel, Outlook and Windows Internet Browser
  • Excellent data input skills and the ability to accurately direct input all electronic data in real time
  • Excellent verbal communications skills
  • Excellent written communication skills
  • Accurate numeracy skills
  • Creative problem solving skills with a flexible and adaptable approach to challenges

Personal qualities

  • A positive and “can do” attitude
  • Ability to work on own initiative and respond quickly to changing priorities.
  • Thorough attention to detail
  • Ability to communicate effectively at all levels
  • Excellent time management and organisational skills
  • Commitment to team working across the service area
  • Flexible and adaptable approach to working and providing information whilst adhering to company policies and procedures.

Qualifications required

GCSE A-C pass or equivalent in English, Maths and IT

Future prospects

Possibility of full time permanent employment.

Things to consider

The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

Established in 2006, DF Sales Ltd is a respected market leader for a multitude of products, manufactured and designed in our high quality factories around the world. Due to our exceptional range of high quality products, combined with our dependable service, we have secured and maintained accounts with most of the top retailers in the country. We maintain substantial stock holdings in our large warehouse and our motivated team ensure we always meet our customers delivery requirements, no matter how stringent. Our whole company is focussed on delivering exceptional support and our flexible offering ensures that we can meet all of our customer’s needs.

Employer

D F SALES LIMITED

Address

Unit 5

Babdown Airfield

Tetbury

GL8 8YL

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Training provider

  • BTEC Diploma.
  • Functional Skills in ICT, Maths and English.
  • Employee rights and responsibilities.
  • Personal learning and thinking styles.

Apprenticeship framework

Business and Administration

Training provider

PROSPECT TRAINING SERVICES (GLOUCESTER) LIMITED

Applications for this apprenticeship are being processed by Prospect Training Services

Contact

Ewen Saunders 01452 886888 ewens@trainandrecruit.com


Before you apply

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Closing date: 03 Oct 2017