Information Systems Support Apprentice (an Arch apprenticeship) South Gloucestershire Council

Do you love all things tech and are looking for a way to start your career? We are looking for a motivated individual with a passion for ICT. You will receive supervision, guidance and support from your workplace supervisor and a workplace mentor and will have the opportunity to undertake a range of tasks to aid your learning and development.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Sep 2017

Apprenticeship summary

  • Weekly wage

    £151.88 - £264.38

    Wages explained

    The current National Minimum Wage rates are £4.05 an hour for 16 - 17 year olds, £5.60 an hour for 18 - 20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship(usually one day per week).

  • Working week


    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    02 Oct 2017

  • Date posted

    18 Aug 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

As a South Gloucestershire Council apprentice, you will be trained and gain work experience, complete a course of study and have the opportunity to obtain work-related professional qualifications.

Please note that you will be expected to undertake a basic skills assessment as part of the selection process. A link to the assessment will be sent to applicants which must be completed by Tuesday 29th August 2017.

What you’ll be doing:

  • Use of ICT systems/software packages including bespoke or non-standard software.
  • Information security and governance maintenance.
  • Research and resolve problems at first point of contact level, and able to judge when to escalate to more senior technical experts.
  • Provide advice to customers about compliance, legislation, regulation, policies and technical issues ensuring that effective customer relationships are established and maintained, advice provided is understood, accurate and any risks and benefits are identified.
  • Dealing with own priorities in dealing with competing workloads whilst demonstrating good verbal and written communication skills

Requirements and prospects

Desired skills

  • You will be able to demonstrate relevant practical experience or knowledge of information support systems (IT)
  • Good level of numeracy skills
  • You will have a passion for getting the job done and will be able to work both as an individual and as part of a team

Personal qualities

  • You will need to bring excellent communication skills appropriate to working in a large, complex, multi-service organisation
  • Willing to adopt the Council’s values and behaviours

Qualifications required

A minimum of 5 GCSEs (or equivalent qualifications) at grade C or above including English and Maths. 

Future prospects

96% of Arch Apprentices move straight into the destination of their choice when they finish their apprenticeship with many seeing their salary go up immediately post-apprenticeship

Things to consider

Before you apply for this role, have you asked yourself: Do I live close enough to Yate that I could commute there and back every day? Do I meet the qualifications required for this role? Am I available to start an apprenticeship within the next two months? Do I want to work in the IT industry and have I researched into it?

About the employer

Information and services provided by the council for residents, businesses and visitors.


South Gloucestershire Council


Council Offices

Badminton Road


BS37 5AF

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Training provider

Arch is one of the biggest providers of digital & IT talent into industries in the UK.  Recently judged 'outstanding' in all areas measured by Ofsted, we deliver training to the existing workforce or help recruit new talent into businesses through apprenticeships. 

We work with the likes of Google, Facebook, The Guardian, Barclays, John Lewis, Waitrose as well as partnering with organisations and providing qualifications from Microsoft, CompTIA and Squared Online (the digital marketing qualification developed with Google) to deliver training of the highest quality.

Level 3 Infrastructure Technician

An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and troubleshoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisation's productivity.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider


Applications for this apprenticeship are being processed by BC Arch Limited


Stephanie Khan

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Sep 2017