Apprentice IT Helpdesk Technician Cunningham Cash Registers Ltd

This apprenticeship is an ideal start to your career in IT. You will work as part of a team delivering a first class, professional customer service in an office based IT Support position. You will use sound judgment and take decisions to maximize customer satisfaction. * Access to your own transport is desirable for this role.

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Closing date: 05 Nov 2017

Apprenticeship summary

  • Annual wage

    £10,000.00

  • Working week

    Monday - Friday: 8:30am - 5pm

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    06 Nov 2017

  • Date posted

    17 Aug 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001298622

  • Positions

    2 available

This apprenticeship is an ideal start to your career in IT. You will work as part of a team delivering a first class, professional customer service in an office based support position.
 
You will use sound judgment and take decisions within established procedures for each service request including logging,processing and follow-up, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction.
 
Job Responsibilities
  • Logging and progressing calls
  • Follow up “customer care” calls
  • Promote the latest products and services to the customer base
  • Logging calls from emails onto the support desk system
  • Maintaining remote access/support documents and customer records on CRM
  • Set, maintain and exceed customer service standards
  • To encourage feedback on services provided and recognize the changing needs of the service, and make recommendations to your line manager for service improvements
  • To progress all outstanding calls and ensure they are resolved within the relevant time scales
Job Qualifications:
  • A genuine passion to persue a career in the IT industry
  • Excellent communication skills, particularly over the telephone, with the ability to explain issues clearly and simply, both orally and in writing
Your Personal Characteristics will include:
  • An ability to build a rapport with customers
  • Logical and analytical, with a methodical approach to problem-solving
  • Solution-focused, with ability to prioritize
  • Persistent and resilient under pressure, with a good sense of humor
  • Accurate, with high attention to detail
  • Good team player, yet willing to take personal responsibility for issues
  • Self-motivated, resourceful and keen to learn and share knowledge
  • Enthusiastic, motivated, empathetic and professional
  • Flexible and hardworking approach
  • Excellent administrative and organizational skills
  • Able to manage multiple tasks
  • Able to follow process and procedures
  • Able to be patient, tolerant and problem-solve accordingly

* Although not essential, a driving licence and access to transport is highly desirable as the company are located in an area not served by public transport.


Requirements and prospects

Desired skills

This role would suit someone who:

  • Has a good knowledge of general IT
  • Has a confident telephone manner
  • Has excellent communication skills, both verbal and written
  • Has some knowledge of Windows networking and security

Personal qualities

We are looking for a confident individual who is:

  • Enthusiastic
  • Hard working
  • An excellent communicator
  • Works well as part of a team
  • Able to deliver consistently to a high degree of accuracy
  • Wants to develop a career

Qualifications required

You will be educated to at least GCSE's at grades A*-C, including English and Maths (or equivalent qualifications).


An IT Qualification would be an advantage.

Future prospects

Very good. This company is looking to develop a long term relationship with the successful candidate.

Things to consider

How will you travel to the workplace on a daily basis? Please be advised that this company are located in an area not served by public transport, therefore a driving licence and access to your own transport is highly desirable. Do you possess the required qualifications and areas of skill? Please check your emails on a regular basis and make sure that you are contactable on the mobile/telephone number(s) you have provided - we will be using these forms of communication in order to contact you regarding your application. All applications must be made through Apprenticeship vacancies. Do not contact the employer directly. If you are successfully short-listed for this role, you will have to attend more than one interview. All applications must be made through Apprenticeship vacancies. Do not contact the employer directly Please check your emails on a regular basis and make sure that you are contactable on the mobile/telephone number(s) you have provided - we will be using these forms of communication in order to contact you regarding your application. From April 2017 The National Minimum Wage (NMW) rate for apprentices is £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

CRB Cunninghams are the only UK provider with their own identity management, cashless catering, online payment and electronic registration solutions, supported by a national service and support team. Our education solutions are used in over 2,600 schools across the UK to help them run efficient and effective meal and nutritional programs as well as providing a cashless solution to aid in the payment of those items, to help reduce the use of cash and the issues associated with it.

Employer

Cunningham Cash Registers Ltd

Address

Headley Technology Park

Middle Lane

Birmingham

B38 0DS

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Training provider

Training to be provided

  • City & Guilds Advanced Diploma in ICT Professional skills, including an industry certification (Microsoft MTA or CIW Certified Internet Web Professional), together with on site training by the employer.
  • TDM Wyre Academy delivers Advanced and Higher apprenticeship programmes that are licensed by eSkills UK as Tech Industry Gold apprenticeship programmes. Tech Industry Gold apprenticeship programmes equip young people with the skills for a career in technology.
  • Tech Industry Gold is a new accreditation that delivers top quality learning and development. The course standards have been set by employers, and created to ensure that participants develop the blend of technical, business and interpersonal skills that are much in demand in the workplace.
  • Organisations across the tech sector have laid down the programmes, facilitated by e skills UK, the employer body for technology skills.
  • For those starting at Advanced (Level 3), the expected duration would be 1 year. There is an opportunity to progress on to the Higher Apprenticeship (Level 4) and ultimately on to a Degree Apprenticeship.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider

RATHBONE TRAINING

Applications for this apprenticeship are being processed by The Development Manager Ltd

Contact

Anne Pilsworth 03331010040 anne@tdm.co.uk


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Closing date: 05 Nov 2017