Apprentice Waiting Staff Prezzo

Do you have a passion for customer service and want to develop your career within the Hospitality industry? Then this is the opportunity for you! Prezzo are looking for passionate, enthusiastic and committed individuals looking to develop their careers in the industry as Apprentice Waiting Staff!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Oct 2017

Apprenticeship summary

  • Weekly wage

    £183.00

  • Working week

    30 hours per week, shift work (shifts TBC).

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    10 Oct 2017

  • Date posted

    16 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001298084

  • Positions

    1 available

Role:

To ensure each guest served receives friendly and professional service and Prezzo standards are upheld at all times.

Responsibilities:

As an Apprentice Server, you’ll be our customers’ main connection with Prezzo and demonstrate great service by being welcoming, passionate, engaging and attentive.

You’ll play as big a part in creating a memorable dining experience as the amazing food you’ll serve by:

  • Acknowledging and genuinely greeting customers as they arrive at the restaurant.
  • Always having a smile on your face and helping to create a friendly and welcoming environment.
  • Work well with all team members within the restaurant and all Prezzo employees to help create a positive atmosphere.
  • Complete all training assigned to you within a reasonable time period.
  • Ensuring the Prezzo Service Steps are delivered to all guests as a minimum, and engaging with the customers in conversation as appropriate.
  • Ensuring orders are taken promptly and queries dealt with; assessing customers’ needs and preferences and make recommendations.
  • Actively selling and recommending additional menu items, where appropriate, to increase sales and drive average spend per head (ASPH).
  • Maintaining excellent service standards, throughout the meal, by checking back with customers, clearing tables promptly, and dealing with other customer requirements.
  • Being attentive and available to your customers when they need you.
  • Taking payment from customers promptly, ensuring all transactions are completed accurately and the correct money is exchanged.
  • Ensuring all monies are securely handled and accurately balanced at end of shift.
  • Making sure there is sufficient supply of equipment, prep and ingredients for service.
  • Ensuring your section and working areas are kept clean, tidy, set and stocked up at all times.
  • Prepare tables by setting up to Brand Standards.
  • Complying with all Food Safety and Health & Safety regulations.

Requirements and prospects

Desired skills

  • The ability to work under pressure in a fast paced environment
  • The ability to multitask
  • Strong communication and leadership skills
  • A passion for delivery excellent customer service

Personal qualities

  • We are looking for enthusiastic, committed individuals with a desire to develop and succeed.
  • You will be required to deliver a high standard of customer service.
  • Able to work under pressure, you must also be able to resolve any customer complaints to achieve a satisfactory outcome.
  • You’ll also ensure high standards of cleanliness whilst ensuring at all times that legal requirements are strictly adhered to.
  • You must be able to work a minimum of 30 hours per week.

Qualifications required

No formal qualifications required.

Future prospects

Ongoing training and development encouraged by the employer which will give the applicant the opportunity to move on to a full time job.

Things to consider

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early. The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

Prezzo brings a touch of class to Italian casual dining. We set the scene for your get-togethers, gossip, romance and reunions, fuelling the conversation with incredible food and impeccable service to make you feel at home.

Employer

Prezzo

Address

2 Egham Hill

Egham

TW20 0AY

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Training provider

  • Hospitality Team Member Apprenticeship - Food and Beverage Service
  • Functional Skills in Maths
  • Functional Skills in English
  • Functional Skills in ICT

Apprenticeship standard

Hospitality > Hospitality Team Member

Training provider

LIFETIME TRAINING GROUP LIMITED

Applications for this apprenticeship are being processed by Lifetime Training Ltd


Employer's Application Instructions

Please click on the link below to apply


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Oct 2017