Customer Service Apprentice BT

Be awesome! Be quick! Apprenticeships with BT! If you’re duller than a wet weekend in Dullsville, then switch off now. If you want to tell your friends you’re working for a major brand in TV entertainment and education, then read on.

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Closing date: 20 Oct 2017

Apprenticeship summary

  • Annual wage

    £14,963.00

  • Working week

    Various shifts throughout the week.

    Total hours per week: 37.50

  • Apprenticeship duration

    52 weeks

  • Possible start date

    30 Oct 2017

  • Date posted

    15 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001297875

  • Positions

    12 available

Enthusiastic, energetic and engaging individuals wanted to join a market leading Apprenticeship Programme as Customer Service Advisors, based at the BT contact centre in Liverpool.

The company

Like we need to tell you. But here goes. BT is a major UK business with a great history and exciting future. Located in contact centres throughout the UK with products ranging from superfast fibre broadband to mobile services and offering TV, entertainment and education to millions (the mere mention of BT Sport brings us out in giddy goosebumps). There’ll never be any vacancies here for someone just starting out, right? Wrong! This household brand is looking for engaging, energetic and enthusiastic people looking to start an apprenticeship with them in the challenging but stimulating role of customer service.

So what’s that mean? It means your mates will be jealous for one. It also means you’ll earn some serious cash while learning on the job and getting your apprenticeships qualification. But really, it means you’ll be working for BT!

An unbeatable contact centre role

BT is looking for convincing and confident people to join their much sought-after apprenticeship programme within their Consumer division. They need individuals that can charm the birds from the trees. Ok, scrap that; birds belong in trees. But what they do need is talented people who know their stuff. They will rely on you to help maintain and grow current customers and ensure that they remain connected to the marketing-leading products and services they deliver (and which you’ll benefit from, in heaps – more on that later).

If this sounds like you and you want to join a leading light in telecommunications and broadcasting, become part of a pretty cool contact centre team and deliver an exceptional level of service, then this BT apprenticeship is for you. Making the most of opportunities and smashing targets – just by being yourself - focusing on helping customers get the right solution for them, while also learning and achieving a qualification along the way will be typical of what’s in store.

Be confident. Be connected.

The role of apprentice Customer Service Advisor within BT Consumer is all about keeping customers who are thinking of ending their contracts and business with the company. You’ll get to the bottom of their beef. Whether chatting with them on the phone, connecting through live chat or email, you will listen to customers’ concerns, realise what you can do to keep them and even better, to upgrade or improve their service and secure their loyalty.

So this is your chance to join BT, and help deliver the amazing products and services they provide that transform everyday lives – while doing the same with yours through an apprenticeship.

In return, they will work with you to help you become a brilliant Customer Service Advisor, and will invest in you to develop many skills including:

  • A professional telephone manner
  • Capable troubleshooting and problem-solving skills
  • A strong understanding of relevant products and services
  • Awareness of competitor offers to contribute during discussions with customers

Be part of something special.

We suspect you’re part way through your application form already, but if you do want some guaranteed bragging rights, take look at the following additional perks that come with this apprenticeship:

  • A generous starting salary of £14,963, plus bonus
  • 22 days’ paid annual leave plus bank holidays
  • The opportunity to join the contributory pension scheme
  • The chance to buy shares in a pretty impressive business
  • Choices benefits programme; a voucher scheme giving you the chance to buy stuff like additional annual leave (more days for those festivals)
  • Free BT Broadband plus discounts on company products including Mobile contracts.

Requirements and prospects

Desired skills

BT is looking for people with:

  • Strong communication skills, with a natural flair for conversation
  • The ability to work to targets and a commitment to getting the job done
  • Effective time management

Personal qualities

BT is looking for people with:

  • A genuine passion for sales and customer service
  • Resilience and empathy
  • An openness to feedback and confidence working with others.

Qualifications required

No formal qualifications required although a good level of literacy and numeracy would be a distinct advantage

Future prospects

On completion of the apprenticeship this fantastic opportunity will develop your career further with BT

Things to consider

The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

We're the UK's largest provider of fixed-voice and broadband – and we're also delivering for customers with our TV offering, exclusive sport channels and mobile services. We connect millions of households and people to information and entertainment, at home or on the move.

Employer

BT

Address

Lancaster House

Old Hall Street

Liverpool

L3 9PY

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Training provider

The successful candidate will be given full on the job training alongside undertaking a Level 2 Customer Service Practitioner apprenticeship programme delivered by Interserve Learning & Employment

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

ESG (SKILLS) LIMITED

Applications for this apprenticeship are being processed by Interserve Learning & Employment

Contact

vacancy.hub@interserve.com


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Closing date: 20 Oct 2017