Business Admin Apprentice D. S. BIBBY LIMITED

This is a fantastic opportunity for someone who lives local, and wants to pursue a career in Administration… what better way to start off! You will be able to prove to the employer what you are made of, and potentially gain full time employment at the end of the apprenticeship!

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Closing date: 26 Sep 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    35 hours per week, Monday – Thursday: 9.00am – 5.00pm, Friday: 9.00am – 3.00pm.

    Total hours per week: 35.00

  • Apprenticeship duration

    12 months

  • Possible start date

    02 Oct 2017

  • Date posted

    15 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available


•    Respond to routine correspondence and enquiries from a range of clients.

•    Be well presented at all times

•    Welcoming visitors by greeting them – in person, or on the telephone

•    Referring enquiries

•    Directing visitors by maintaining employee and department directories

•    Maintain security by following procedures

•    Monitoring logbook

•    Issuing visitor badges

•    Using Sage

•    Money handling as and when essential

•    Handling social media accounts

•    Dealing with complaints as and when essential

•    Reception duties

•    Handling customer bookings

•    Stock checking

•    Purchasing orders

•    Keeping everything up to date

•    Responding to email enquiries

•    Answering telephones and dealing with customer enquiries with an excellent telephone manner

•    Deal with customer contact effectively and efficiently, in line with the firm’s expectations and company ethos.

•    Maintain manual and computerised filing systems.

•    Dealing with clients face to face and over the phone to manage cases and communicating information correctly.

•    Data entry using computerised systems

•    General office duties (faxing, filing, scanning, photocopying etc.)

•    Other roles and responsibilities where appropriate.

Requirements and prospects

Desired skills


•         Good knowledge of Microsoft Office systems

•         Good keyboard skills

•         Excellent telephone manner

•         Numerate and Literate

•         Excellent communication and interpersonal skills

•         Ability to work to tight timescales

•         Good communication skills

•         Accurate and good attention to detail

 (Full training will be provided for the right candidate)

Personal qualities

•         Well presented

•         Comfortable working with figures

•         Confident

•         Reliable and punctual

•         Flexible

•         Proactive and ability to show initiative

•         Ambitious and desire to develop

•         Professional

•         Eager to learn


Qualifications required

Maths, English and ICT, GCSE Grade A-C or equivalent.

Future prospects

Very good opportunity to develop and grow within the organisation with a good career route. The employer has a clear plan for developing this role for the right candidate.

About the employer

Minster Cleaning Services has been trusted to clean office and commercial premises, large and small, since 1982. We take great care of thousands of organisations, across many sectors, throughout the UK. You will receive a reliable, high quality, cost effective cleaning service tailored to your precise needs. This leaves you free to focus on your core business activities, with peace of mind that your cleaning is in expert hands.




Unit 1

Galaxy Business Park, Newburn Bridge Road


NE21 4SQ

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Training provider

  • Pre-employment preparation – Employment Rights and Responsibilities and customer service skills.
  • Full induction and training from the employer
  • Agreed off the job training to support you and your employer with work related training and also to prepare you for formal assessments and Functional Skills (if required)
  • Study and complete Level 2 Diploma in Business and Administration
  • Approx. fortnightly visits to the workplace to assess performance

(Where possible, off the job training will take place within the first 3 months of apprenticeship programme)

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by LearningSkills


Errin Bolam 0191 433 8761

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Closing date: 26 Sep 2017