Desktop Support Apprentice HP ENTERPRISE SERVICES UK LTD

We have an exciting opportunity to recruit a Desktop Support Engineer for our Client based in Newcastle, The successful candidate will be responsible for utilizing the Active Directory to affect changes within the working environment as well as a number of change management and administration tasks.

Sign in to apply

Closing date: 12 Oct 2017

Apprenticeship summary

  • Weekly wage

    £192.30

  • Working week

    Monday-Friday 9:00-5:00

    Total hours per week: 40.00

  • Apprenticeship duration

    15 months

  • Possible start date

    16 Oct 2017

  • Date posted

    15 Aug 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001297447

  • Positions

    2 available

This is a brilliant opportunity to become a member of a team of Desktop Support Agents providing a customer sensitive, responsive support, fault resolution and advice service, which ensures the maximum availability, performance and utilisation of information systems for customers on behalf of our client DXC.

Duties/ Reponsibilities:

  • To complete change requests as directed by the Queue Manager and the MC Team Management in order to meet specified Key Performance Indicators
  • To troubleshoot and where applicable resolve faults following the implementation of a Minor Change
  • To manage changes using the Service Desk Toolset
  • Perform various administration tasks as defined by MC Management
  • To conform to company standards and policies
  • Act as a point of contact for technical queries from a number of teams

Requirements and prospects

Desired skills

  • Excellent Customer Service Skills
  •  Ability to work on own and as part of a team
  • Computer Literate
  • Excellent Verbal Communication Skills
  • Flexible

Personal qualities

  • Self-Motivated
  • Positive Attitude
  • Enthusiastic

Qualifications required

  • Ideally a minimum 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)
  • MUST have BTEC Level 3 Diploma in ICT with 120 credits minimum, ideally 180 credits.

Future prospects

Full time position for the right individual.

Things to consider

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour. This is the legal minimum pay per hour applying to 16-18-year-old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies. It is highly important that you do not contact the Employers directly – any attempt of this may invalidate candidate’s application. Should you have any queries regarding your Application or the job itself, please contact your 3aaa Training Academy.

About the employer

We have an exciting opportunity to recruit a Desktop Support Engineer for our Client based in Newcastle. The successful candidate will be responsible for utilizing the Active Directory to affect changes within the working environment as well as a number of change management and administration tasks.

Employer

HP ENTERPRISE SERVICES UK LTD

Address

Unit 21B

Newcastle Upon Tyne

NE28 9EJ

You must have JavaScript enabled to view a map of the location


Training provider

Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy in Newcastle for 30 days of training across five months featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician. The qualifications consist of:

  • Level 2 Functional Skills English and Maths (if applicable)
  • Knowledge Module 1 - Networking and Architecture   
  • Knowledge Module 2 - Mobile and Operating Systems   
  • Knowledge Module 3 - Cloud Services  
  • Knowledge Module 4 - Coding and Logic   
  • Knowledge Module 5 - Business Processes
  • One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)

Knowledge Modules are specified by the British Computer Society (BCS)

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider

ASPIRE ACHIEVE ADVANCE LIMITED

Applications for this apprenticeship are being processed by ASPIRE ACHIEVE ADVANCE LIMITED

Contact

applynewcastle@3aaa.co.uk


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.


Sign in to apply

Closing date: 12 Oct 2017