Loyalty Project Administration Apprentice - 12485 Ipsos

We are looking for a bright, enthusiastic and conscientious individual to primarily support the team in running a long standing tracking study about consumer payments. Additionally, there are a number of other projects, which require assistance in project management and co-ordination.

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Closing date: 20 Oct 2017

Apprenticeship summary

  • Annual wage

    £15,000.00 - £18,000.00

  • Working week

    Monday – Friday, working hours will be confirmed with the employer

    Total hours per week: 35.00

  • Apprenticeship duration

    18 months

  • Possible start date

    06 Nov 2017

  • Date posted

    15 Aug 2017

  • Apprenticeship level

    Higher Level Apprenticeship

  • Reference number


  • Positions

    1 available

The successful candidate will be able to demonstrate initiative, motivation and effective team working skills. Reporting to the Programme Director, they will be required to liaise with other members of the research project team, as well as others in support departments across the business, based across offices in London, Harrow and Edinburgh and even Romania, to ensure the programme runs to schedule and to specification.

Main role/responsibilities:

The role would involve the following tasks:

  • Day-to-day monitoring email and telephone help desk for survey participant queries.
  • Responding to participant queries as appropriate.
  • Update of weekly questionnaire returns spreadsheet.
  • Making sure researchers and support departments complete tasks to schedule.

Then on a wave-by-wave (typically monthly) basis:

  • Co-ordination of incentive payments for survey participants.
  • Checking telephone and online questionnaire scripts to make sure they are updated.
  • Liaising with Monthly Political Poll (MPM) team to ensure timely provision of contact details of anyone identified as not having a bank account, ready for potential inclusion on NPS.
  • Liaising with our omnibus and online panel teams to ensure recruitment to NPS is taking place to schedule, including booster samples.
  • Checking names and addresses of recruits collated by our Sampling team before the information is sent to print.
  • Checking mail merge of addresses from Print Room against master Excel file before interview packs are dispatched.
  • Liaising with data capture team to ensure timely delivery of scanned questionnaire and diary images.
  • Supporting research team to investigate inconsistencies in survey responses and feeding the information back to our data processing team.
  • Assisting with the development of survey materials twice a year.
  • Providing general admin support to the project team for the duration of the project.

Requirements and prospects

Desired skills

Qualities/essential requirements:

  • Highly organised, able to multi-task and prioritise while working to deadlines.
  • Effective team working skills.
  • Able to work quickly and flexibly to manage a high volume of work to tight deadlines.
  • A keen attention to detail and accuracy.
  • Be numerate and logical and able to understand data.
  • Good vocal and written communication skills.
  • Good understanding of MS Office packages including PowerPoint, Word, Excel, and Outlook.
  • Some previous administrative experience, ideally involving overseeing timetables.

Personal qualities

Someone with an enthusiastic and professional attitude and a commitment to learning new skills.

Qualifications required

Desired qualification:

  • Plus any A Level or a Level 3 in a similar subject.
  • Or holds an existing project management qualification.

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship.

Things to consider

Benefits: 25 days holiday. Company contributed pension scheme. Life Assurance. Flexible benefits such as cycle to work, gym membership, buy & sell holiday. The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

Employer Description This is one of the UK’s strongest research consultancies and is part of the third largest global survey based research agency, with a HQ in Paris. We have a focus on five key areas: Advertising and Media, Loyalty, Marketing, and Public Affairs and have built our reputation on decades of innovation and market success. With an enviable portfolio of national and global clients, we are determined to operate at the heart of business and public decision-making.




Thomas More Square



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Training provider

Level 4 Project Management

Approximately 8% of training takes place in a QA learning centre, with the remaining 92% being completed in the workplace.

Apprenticeship framework

Project Management

Training provider


Applications for this apprenticeship are being processed by QA Limited


0345 074 7825 apprenticeships@qa.com

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Closing date: 20 Oct 2017