Customer Service Apprentice Rother District Council

To work as part of a team delivering a professional and high standard of customer service by using a range of communication methods to ensure that where possible, customer enquirers and complaints are resolved at the first point of contact. T electronic access channels and face to face.

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Closing date: 28 Oct 2017

Apprenticeship summary

  • Weekly wage

    £207.20

  • Working week

    37 hours.To be discussed at interview. Monday – Thursday 8.30am – 5.00pm Friday 8.30am – 4.30pm

    Total hours per week: 37.00

  • Apprenticeship duration

    14 months

  • Possible start date

    06 Nov 2017

  • Date posted

    12 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001296640

  • Positions

    1 available

Initially the successful candidates will be based in the Contact Centre dealing with customer telephone calls on a wide range of matters.  There may also be the opportunity to further develop by working at our Town Hall reception desk and our help points which are based in Battle and Rye.

Applicants will gain experience in delivering and be able to demonstrate the highest level of customer care skills.  Candidates require the ability to multitask; have good keyboard skills, active listening skills, patience and enthusiasm are all essential requirements of this role.  A flexible approach to working, the ability to adapt in a fast moving environment, deal with complex information and be able to work under pressure during high demand are also key requirements. The nature of this role is challenging but also rewarding for the right candidates.


Requirements and prospects

Desired skills

  • Knowledge of using IT systems including MS Office and databases
  • Ability to work under pressure and to timescales
  • Ability to interpret and convey complex information to customers
  • Ability to work as part of a team and on own initiative
  • Ability to follow procedures

Sound judgement and decision making

Personal qualities

  • Excellent communication skills
  • Ability to employ a proactive, empathic and courteous approach to all customers
  • Active listening skills

Willingness and commitment to train and develop

Qualifications required

  • Minimum five GCSE’s at grade C including English Language and  Maths or equivalent

            ECDL or equivalent IT qualification 

Future prospects

After successful completion of the apprenticeship a full time position could be possible.

About the employer

Rother District Council is a Local Authority. It is one of five district councils, which together with East Sussex County Council serve the needs of the communities of East Sussex. It is situated at the eastern end of the County. There are three main towns within the district: Bexhill, Battle and Rye. The Council is based at the Town Hall in Bexhill with help point services in both Battle and Rye. The Council is responsible for a number of local matters including planning decisions, housing needs for Rother residents, parks, leisure centres in the area as well as collecting revenues such as Council Tax and Business Rates. Through a shared service with Wealden District Council, the Council provides an Environmental Health and Licensing service to both areas. The Council also works with Hastings Borough, Eastbourne Borough and Wealden District Council to provide a joint waste collection service.

Employer

Rother District Council

Address

Town Hall

Bexhill-On-Sea

TN39 3JX

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Training provider

Sussex Coast College Hastings will provide the apprenticeship framework which will include NVQ/ Diploma, Functional Skills, ERR, PLTS.

Sussex Coast College Hastings will ensure Health & Safety, and Equality & Diversity.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

SUSSEX COAST COLLEGE HASTINGS

Applications for this apprenticeship are being processed by Sussex Coast College Hastings

Contact

Debbie Baldock-Apps 01424 458557 dbaldockapps@sussexcoast.ac.uk


Before you apply

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Closing date: 28 Oct 2017