Estio Training have an exciting opportunity for an IT Support Apprentice with Pro-Networks, an IT Service Provision Specialist, based in Chester.

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Closing date: 30 Oct 2017

Apprenticeship summary

  • Annual wage

    £10,000.00 - £12,000.00

  • Working week


    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    13 Nov 2017

  • Date posted

    11 Aug 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

An opportunity has arisen for a Trainee Support/Development Engineer, working with Pro-Network’s Loyalty Pro products. The role will suit a confident enthusiastic individual with an interest in pursuing a career in IT.

Your duties and responsibilities in this role will consist of:

  • Answering and dealing with support calls.
  • Configuring IT equipment for customers.
  • Assisting with the installation of tablets and WIFI for customers.
  • Designing posters and manipulating images.
  • Good telephone manner.

Requirements and prospects

Desired skills

  • User knowledge of android and windows operating systems and IT devices is required.
  • Good telephone manner.
  • Programming and/or design skills are an advantage but training will be provided.


Personal qualities

  • Enthusiastic.
  • Keen interest in the IT Industry.
  • Willing to work hard.

Qualifications required

5 GCSEs at grades A*- C or equivalent (including English Language and Maths)

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

About the employer

We are specialists in IT service provision with a proven record in supporting customers. For many of our customers we are their IT department. Our strength is being able to offer total IT solutions as we have expertise in the whole range of IT disciplines including cabling, multimedia integration, wide area networks, business critical servers, data security, network and application design, application development, and so on – with the experience to pull the whole process together under a single project. We have the infrastructure and resources to properly support any solution we provide.




Network House

Factory Road, St Ives Way



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Training provider

The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive ten weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Infrastructure Technician Standard with training in areas such as:

  • Functional skills, Maths L2 and English L2
  • PC Fundamentals and & Customer Service Skills
  • Business Processes & Network Fundamentals
  • Cloud Services
  • Coding & Logic
  • ERR 
  • Networking and Architecture

Some of these modules will include an option to take an examination in order to receive a professional certificate.


Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider

Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd


Alex Christodoulou 01133500333

Before you apply

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Closing date: 30 Oct 2017