IT Support Apprentice Data Defence Limited

Estio Training have an exciting new opportunity for an IT Support Apprentice with Data Defence, an IT Services Company, based in Hyde.

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Closing date: 30 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Shifts TBC

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    13 Nov 2017

  • Date posted

    11 Aug 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Due to continued expansion Data Defence are recruiting an IT support assistant to join the IT support team.

Your duties and responsibilities in this role will consist of: 

  • Logging incoming support calls/emails onto our helpdesk system.
  • 1st line support including resolution of helpdesk calls.
  • Monitoring of internal systems including provision of daily reports.
  • Remote monitoring of customer systems.
  • Providing managed service customers with daily/weekly/monthly reports.
  • General office administration tasks.
  • Telephone answering including making calls to customers and suppliers.

Requirements and prospects

Desired skills

All candidates MUST have

  • Maths and English GCSE at Grade C level or above
  • A keen interest in IT and how systems work
  • Strong working knowledge of Microsoft Office suite
  • A self-motivated attitude and a problem solving approach to issues

Personal qualities

  • Organised 
  • Good time-keeping
  • Attention to detail

Qualifications required

5 GCSEs at grades A*- C or equivalent (including English Language and Maths)

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

About the employer

Data Defence is an IT services company providing innovative solutions and services to help organisations guarantee the availability and security of their corporate systems and data. Our solutions and services encompass the following key areas: • Business continuity • Infrastructure security • Cloud security • IT consultancy • Support services


Data Defence Limited


Hyde Park House

Cartwright Street


SK14 4EH

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Training provider

The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive ten weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Infrastructure Technician Standard with training in areas such as:

  • Functional skills, Maths L2 and English L2
  • PC Fundamentals and & Customer Service Skills
  • Business Processes & Network Fundamentals
  • Cloud Services
  • Coding & Logic
  • ERR 
  • Networking and Architecture

Some of these modules will include an option to take an examination in order to receive a professional certificate.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider

Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd


Luke Metcalf 01133500333

Before you apply

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Closing date: 30 Oct 2017