Apprentice Customer Service Administrator REDROW HOMES LIMITED

As a Customer Service Apprentice within the administration department, you will be assisting colleagues with a range of duties whilst we support you working towards a level 2 in Customer Service.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Oct 2017

Apprenticeship summary

  • Weekly wage

    £173.38

  • Working week

    36.5 hours per weeks Mon-Fri

    Total hours per week: 36.50

  • Apprenticeship duration

    12 months

  • Possible start date

    10 Oct 2017

  • Date posted

    11 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001296020

  • Positions

    1 available

Redrow is one of the largest and most acclaimed housebuilders in the UK. Over the course of our 40-year history, we have built a reputation for quality in everything we do; from creating beautiful homes that people love to live in, to delivering an outstanding service to each and every customer. 

In our busy divisional office, no two days will be the same; you will be constantly learning and working with a wide variety of people from different disciplines.

Key Responsibilities 

  • Dealing with customer queries and complaints
  • Making telephone calls, answering and routing calls
  • Logging actions and updates
  • Liaising with the wider customer care team and technicians 
  • Arranging and booking travel and accommodation for colleagues
  • Diary management and meeting room bookings
  • Covering reception, greeting visitors, accepting deliveries and arranging for distribution of post

These are illustrative duties and the post holder will be expected to become involved in a range of work to enable the region to respond effectively to the requirements of the business.


Requirements and prospects

Desired skills

•    A professional person, confident with good administration and organisational skills.
•    Enthusiastic and self motivated individual   
•    Diplomatic and capable of handling complex situations
•    Demonstrates confidence in one own ability
•    Excellent Word and Excel skills required

Personal qualities

Core:
•    Working Together.
•    Respectful Communication.

Job Specific:
•    Planning & Organising.
•    Integrity.
•    Adaptability.
•    Quality Assurance.
•    Innovation.
•    Resilience.

Qualifications required

•    GCSE English & Mathematics to Grade C or equivalent

Future prospects

Ongoing training and development encouraged by the employer which will give the applicant the opportunity to move on to a full time job.

Things to consider

This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment

About the employer

Redrow is one of the largest and most acclaimed housebuilders in the UK. Over the course of our 40-year history, we have built a reputation for quality in everything we do; from creating beautiful homes that people love to live in, to delivering an outstanding service to each and every customer. Our awards speak for themselves. In 2015, we not only received a five-star customer satisfaction rating from the Home Builders Federation for the fifth year in a row; we were also named Best Large House builder for two consecutive years at the prestigious WhatHouse Awards.a

Employer

REDROW HOMES LIMITED

Address

Redrow House

Pynes Hill

Exeter

EX2 5AZ

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Training provider

  • Functional Skills ICT
  • Functional Skills Maths
  • Functional Skills English
  • Customer Service Practitioner

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

LIFETIME TRAINING GROUP LIMITED

Applications for this apprenticeship are being processed by Lifetime Training Ltd


Employer's Application Instructions

Please click on the link to apply


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Oct 2017