IT Technical Support Apprentice ADM Computing Ltd

We are looking for IT, Hardware, 1st line Technical Support Apprentice. The role will involve all aspects of IT support including 1st line helpdesk and hosted services support. You will be responsible for managing calls in the in house CRM system and maintaining accurate details about clients’ networks.

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Closing date: 30 Sep 2017

Apprenticeship summary

  • Weekly wage

    £140.00

  • Working week

    35 hours a week (between Monday – Friday, 9.00am-5.00pm) Office hours are 9am – 5pm with an hour for lunch.

    Total hours per week: 35.00

  • Apprenticeship duration

    18 months

  • Possible start date

    01 Oct 2017

  • Date posted

    11 Aug 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001295825

  • Positions

    1 available

We are looking for IT, Hardware, 1st line Technical Support Apprentice.

Role purpose

To support the current IT team and be part of the IT Service support team to deliver customer focused assistance across the business.

The role will involve all aspects of IT support 1st line helpdesk and hosted services support.

Duties and responsibilities:

  • Detect, diagnose and resolve basic computer, server and peripheral device faults.
  • Logging of support Tickets.
  • Providing 1st line helpdesk support.
  • Leading on to install and setup operating systems and configuration/ setup of new equipment.
  • The candidate will be taken out with senior IT consultants to assist in project roll outs from time to time

Requirements and prospects

Desired skills

Essential:

  • Excellent telephone manner
  • Excellent communication skills
  • Keen to learn new skills and work in a professional environment

Personal qualities

The personal qualities we are looking for are:

  • Hardworking
  • Polite
  • Motivated
  • A good time keeper
  • A willingness to learn and develop
  • Able to be complete tasks without observation

Qualifications required

GCSE Maths and English – Grade C or above or equivalent grade.

Future prospects

If completed a possibility to stay in the business and progress through the business.

About the employer

We are a managed services IT Provider to the small business market supporting other small business remotely, on the phone and onsite. Managing, configuring, procuring and installing hardware and software.

Employer

ADM Computing Ltd

Address

4 Tabley Court

Moss Lane

Knutsford

WA16 0PL

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Training provider

  • Level 3 Diploma in in IT user skills (ITQ)
  • Functional Skills level 2 in maths
  • Functional skills level 2 in English
  • Functional skills level 2 in ICT

Apprenticeship framework

IT Application Specialist

Training provider

WARRINGTON COLLEGIATE

Applications for this apprenticeship are being processed by Warrington Collegiate Institute

Contact

Josh Iles 019254944274 JIles@wvr.ac.uk


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Closing date: 30 Sep 2017