IT Support Technician Apprentice - 12439 Callflow Solutions Ltd

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Closing date: 30 Sep 2017

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 9:00 - 17:30 (may include weekends)

    Total hours per week: 37.50

  • Apprenticeship duration

    14 months

  • Possible start date

    09 Oct 2017

  • Date posted

    10 Aug 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Key Responsibilities:

We are looking for an Apprentice I.T Support Technician to join our expanding support team, and work on our helpdesk as a 1st Line Support Technician.

Mainly an office based role, there are some field based activities that we will ask you to do.

IT Support Technician Apprentice role will include dealing with the following:

PC Technical Support

Windows Server and Network Administration

WAN, VPN and Data Communications

VoIP Server Support

Systems Administration

Cloud Application Support and Development

Systems Development

You will be responsible for supporting a wide range of Microsoft products including various Windows server versions (2003-2012) and hosted solutions. Responsible for supporting our I.T customers.

Requirements and prospects

Desired skills

Required Skills:

The successful candidate will need to be logical and confident, with good communication skills and the willingness to learn.

The role will involve a lot of exposure to networks and the successful candidate will need to have some understanding of this area.

Personal qualities

An enthusiastic and professional attitude and commitment to learning new skills.

Qualifications required

Someone with ideally 3 GCSE grades (C and above) or equivalent, including Maths and English

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks.

Things to consider

Benefits & Rewards: Opportunity to become a permanent employee at the end of the apprenticeship, earning a new job position and an increase in salary. Call Flow have invested in apprentices for the last 3 years and have a great working environment for anyone looking to work in the IT sector

About the employer

Call Flow Solutions are market leaders in high speed rural broadband based near Paddock Wood and provide innovative network solutions. We specialise in I.T solutions and Telecoms including IP PBX


Callflow Solutions Ltd


Unit 2

Branbridges Industrial Estate, Branbridges Road


TN12 5HF

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Training provider

IT Systems and Networking

Programme duration

Level 3 apprenticeship: 13-15 months

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider


Applications for this apprenticeship are being processed by QA Limited



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Closing date: 30 Sep 2017